Money Back Guarantee: 30 days
Return Merchandise Authorization
Merchant Pays Return Shipping
Info $2.50 charge per return processed. Only unopened and sealed contact lens vials or boxes can be returned. Contact lenses are an FDA-regulated product, and classified as a Class III device (21 CFR 886.5925). As such, federal law prohibits us from accepting any opened products for return or exchange, unless a product defect exists. We cannot assume responsibility for misdirected, damaged, or lost shipments. As a result, we recommend that for your protection you ship your return back to us via UPS or US Postal Service with insured service. This will also allow you to track your return shipment easily through that carrier. Processing your return can take up to 6 weeks to complete. In the case of returns sent from APO/FPO addresses, the military and US Postal Service handles delivery, so we are unable to estimate the shipping time back to us. Returns sent from APO/FPO addresses often take a little longer than normal, so please be patient.