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Return Merchandise Authorization
Merchant Pays Return Shipping
Items must be returned within 30 days of receipt of goods for a full refund of the purchase price. All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page. Some products are considered special order products and are unfortunately are not returnable. If this is the case it will be clearly noted on the product page. Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items. Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining reason for return. We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments. All refunds & exchanges are subject to the final approval of our quality control division. If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the $4.95 charge for orders under $100. If you have any other questions about this issue please feel free to call us toll free at (877)692-5233 or email us at firstname.lastname@example.org. We will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions. For your protection, please use United Parcel Service or insured parcel post for return shipments. All items must be returned to: Albee Baby Carriage 715 Amsterdam Ave New York NY 10025 Please include a copy of your order and the reason for the return and the proper contact information incase of any issues.