Itil Practitioner Support and Restore (Ipsr) All-in-one Help Desk Exam Guide and Certification Work Book: Define, Implement, Manage and Review Service Support With Service Desk, Incident Management and Problem Management
ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book: Cmdb and It Service Management With Change Management, Release Management and Configuration Management
Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management Slas - Ready to Use Supporting Documents Bringing Itil Theory into Practice
The Service Level Agreement SLA Guide: SLA Book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write Your SLA