I was quite happy with the performance of the Bissell portable deep cleaner. One year later, and I can't say the same anymore. The machine was great for spot cleaning, but I would have to get down on my hands and knees to get the job done; that wasn't such a problem. One year down and the cleaning brush is almost unusable and the heater doesn't heat anymore! The other problem is that the customer service and the instruction manual differ on whether one can leave unused solution in the machine; the manual said yes, while customer service said no. I went with the manual and now the machine's nozzle is clogged. My sister, who also owns the same machine, advised me to unclog it with a pin. If you're looking for a basic machine at an affordable price, then Bissell will do, but if you want a more long-lasting and durable machine, you should look elsewhere.