Date 5/21/12 Rated by: Larry Doores Verified Buyer

"Easy to find items called to ask a question which was considered and answered in timely manner. ONLY ISSUE is when will the item ship. This was not stated anywhere. "

Response from Build.com: "We apologize for the delayed shipment of your order and for any inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations and we regret that this has not been your experience. Please be advised that most orders will ship within 3-7 business days from any given warehouse containing stock. Our dedicated customer support team is available to help answer any questions you may have about shipments and tracking. For further assistance, please feel free to contact us at (800) 864-2555 or at CS@FaucetDirect.com." Date May 22, 2012

Date 5/21/12 Rated by: jayne Dalmar Verified Buyer

"very good , easy to navigate through the end zone and complete"

Date 5/20/12 Rated by: Susan Verified Buyer

"As stated previously my experience was terrific"

Date 5/19/12 Rated by: Rex Narvasa Verified Buyer

"There's so much selection that and price are inexpensive that we were able to buy the items we really like. Specifications and descriptions are thorough that I was able to incorporate in the design criteria and make the concept feasible."

Date 5/19/12 Rated by: Marjie Lischer Verified Buyer

"Great prices, fast service. "

Date 5/19/12 Rated by: Rena Einum Verified Buyer

"Nice website, easy to find products, easy check out. I would highly recommend this site if you are in the building process."

Date 5/17/12 Rated by: Carmen M Baird Verified Buyer

"I was looking for an option to see all the lighting in a certain style. It was sometimes difficult to find the size of the light. Otherwised, a good wesite. I like that you remembered me even though I had never been a customer. God Bless you and the free shipping was great!"

Response from Build.com: "We apologize that the dimensions of the lighting fixtures you were viewing were not listed on our website and for any inconvenience this may have caused you. We work diligently with our vendors and manufacturers to provide accurate information about the products that we offer in order to assist our customers in making informed purchase decisions. Our dedicated customer support team is available and happy to help with any remaining questions that you may have. For further assistance please contact us at (800) 375-3410 or at CS@LightingDirect.com." Date May 21, 2012

Date 5/17/12 Rated by: James Hendrix Verified Buyer

"I called on a Sunday, got your excellent person on the line, worked out with him what I should order for my ceiling fan light kit, ordered it, and it arrived yesterday. Very clear instructions - installed it in 20 minutes. I'm impressed and thank you!"

Date 5/16/12 Rated by: Joe Verified Buyer

"delivered on time in great condition"

Date 5/16/12 Rated by: shirley Verified Buyer

"The light fixtures are now installed and they are beautiful. The two packages arrrive (one package was re-packed by UPS as the carton had been falling apart due to some water damage it rec'd)Only problem I had was choosing from the new light bulbs being sold now (some very blue cast, others yellow cast)I prefer a natural light."

Date 5/15/12 Rated by: Carmen Brevard Verified Buyer

"I have been shopping with you for a while and have been very happy with every purchase. Everything was as described online and color was perfect. I had one item that I was not crazy about and sent it back and received a refund with no problem. When I called customer service for help, they very helpful and assisted me with reordering a new light. "

Date 5/15/12 Rated by: Jennifer Rice Verified Buyer

"The website is easy to navigate, but I'm not very familiar with plumbing, parts, etc so I needed to call for help with my order. The sales associates were extrememly helpful and even called to answer questions that they weren't sure about. They saved me a lot of money and time."

Date 5/14/12 Rated by: Janice Zima Verified Buyer

"I had made an order originally with an out of stock item, and the sales rep went out of her way to get this corrected"

Date 5/14/12 Rated by: sharon gilmer Verified Buyer

"Customer service at Faucet Direct have always been very helpful. I would recommend the company whenever possible."

Date 5/14/12 Rated by: tom blaise Verified Buyer

"I spoke to SCR about the shipping cost. He took care of the problem quickly and efficiently. kudos."

Date 5/13/12 Rated by: Chuck Deeg Verified Buyer

"Faucet.com is the best site for a wide range of products. I am a builder/remodeler...and will only purchase the products I need from Faucet.com. Their site is very user friendly. If there is a damaged product delivered, they take care of it, no questions asked. Keep up the great service. Chuck Deeg Deeg & Co. Cape Cod, MA"

Date 5/13/12 Rated by: Phyllis Gentry Verified Buyer

"This was a great shopping experience. I only wish the initial lamp pictures were larger. However, the cart was easy to use, and ordering and checkout was very easy."

Date 5/12/12 Rated by: Jacqueline Kerr Verified Buyer

"I was referred via Amazon and your site was user friendly. "

Date 5/12/12 Rated by: Harvey Bridgeman Verified Buyer

"The product selection and purchase was easy. The shipping rates are a joke. I am very familiar with shipping rates and the shipping rate for this purchase is less than half what was charged. I guess if you decide you want something there is a sucker born every minute. Bad buisness. "

Response from Build.com: "We apologize that the shipping cost did not meet your expectations and for any inconvenience this may have caused. We only ship using traceable sources, like UPS, which can impact the cost of shipping, along with the size and weight of the products. Shipments to Canada will incur additional charges. Our dedicated customer support team is available to answer any questions you may have about shipping costs and can assist you with any remaining issues with your order. For further assistance please contact us at (800) 375-3403 or at CS@Build.com." Date May 14, 2012

Date 5/11/12 Rated by: Marjorie Lischer Verified Buyer

"Great prices and products"