Build.com

Review Summary

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200 Reviews
 
Last 30 days Last 90 days All Reviews
Positive 0 0 183
Neutral 0 0 3
Negative 0 0 14
Overall Rating 0 0 4.5

Reviews

Recommend store: Maybe
Date 11/23/12
Rated by: Gcordero
Product did not appear to have been properly secured when packaged to avoid damage. Glass piece was received broken.
What influenced your decision to buy from this seller?
Product selection
Recommend store: Maybe
Date 7/16/12
Rated by: BarbaraLove
The bathroom fixture is beautiful and I would recommend it to others. I was very dispointed in the delivery services it was droped off at my neighbor house. Thank God that my neighbor was kind enough to walk it down to my house. There should be a better service in place for delivery of product because this was not a cheap item and I had already paid for it.
What influenced your decision to buy from this seller?
Product selection
Recommend store: Maybe
Date 6/23/12
Rated by: Moosemaid
I have made three purchases within the past two months from Lighting Direct.com. The products represented are of a high quality and I have no issues with the the products. I have had issues in two areas, however. The first has been the accuracy of the product descriptions. Twice I have purchased fixtures that were represented as one size & on arriving were so large as to not fit in the required area. Of these occasions, I paid to ship the item back at my own cost. After pushing the issue, a shipping return label was provided for the second. The major issue I have with the company is a highly questionable business practice. Each time I have returned an item, three times now, a credit has not been issued for the returned item. Only when I call customer service & request they research the return has a credit been issued. In the latest case, despite an order number, a return number & an RGA number, the agent was unable to track & confirm whether the item had been received. I was required to provide the tracking number & return receipt date in order to request a credit. Additionally, despite having received a shipping return label due to errors on the company's part, I was charged for the shipping; this was ultimately rectified. A refund should be automatic, not a process that requires the customer to ask for his/her money back weeks after the product has been returned.
What influenced your decision to buy from this seller?
Prices
Product selection
Recommend store: Maybe
Date 4/30/12
Rated by: Larry Cabodi
Received all items on my order in good condition the light fan Broanqtxel 110sfit ( The Light bulbs were not included as it said.
What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
No
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