Date 8/5/11 Rated by: salisha Verified Buyer

" Had to cancel order since it was placed on back order after i purchased. although the site state there were 2 in stock. "

Response from Build.com: "We apologize that the item(s) you ordered was back ordered with the manufacturer and for the inconvenience that this caused you. We work hard with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. We are sorry that your experience did not meet our expectations. Our dedicated customer support team is available to help answer any questions you may have about this. We would be happy to help you locate an alternative, in stock item(s) as well. For additional assistance, please contact us at (888) 649-0865 or at CS@Handlesets.com" Date Aug 12, 2011

Date 6/26/11 Rated by: Cathy Hunt Verified Buyer

" The agent I was corresponding with kept leading me on that I would get the sink in an acceptable time, two to three weeks. Then I would get the e-mail confirmation with a way out delivery date of atleast six weeks. I went through this three times, costing me an extra three weeks delay when I finally canceled the order. I spoke with a supervisor, explained the situation and then was transferred to the agent who I had been corresponding with who could do NOTHING At this time I am waiting for my credit to my account and after five days it STILL HAS NOT APPEARED! If you had a rating of less than poor I would have used that. This was, and still is a nightmare until I receive my credit. "

Response from Build.com: "We apologize that the item you ordered was back ordered with the manufacturer and that you had to cancel. We also apologize that your refund has been delayed as well and for the inconvenience that all of this has caused you. We work hard to provide our customers with the fastest order processes possible, including the return process. All refunds and credits should be applied with 3-5 days of a confirmed canceled order. We regret that this was not your experience. Our dedicated customer support team is available to help you resolve any remaining issues you may have. For further assistance please contact us at (800) 864-2555 or at CS@FaucetDirect.com" Date Jul 14, 2011

Date 8/31/10 Rated by: James Lunsford Verified Buyer

" I ordered 2 ceiling fans on Aug 18, 2010. Their site showed eleven of this model were availabe. On Aug 20 I received an e-mail telling me they were currently out of stockand would ship Aug 29. The next day, I found another model which could be shipped immediately so I cancelled the original order and place an new order via phone and asked that the funds sent to Lignting Direct via PayPal be applied to the new order. I was told that wasn't possible. I would have pay for the neworder in-full for a refund of the $166.50. The reason the original funds could not be applied to the new order was because the funds had already been transferred to themanufactor (Savoy House. I asked for a cancellation number and was told was none. He said I should 'probably' contact Savoy House, but couldn't tell me how or who to contact there. I haven't received a refund as of today. I didn't complete my second order. There two prices showing on-line, $115 on the 'grid' pages to $158 at check-out. "

Response from Build.com: "Thank you for your feedback. I am sorry to hear that you have not received your credit. The credit will come from our company and not the manufacture. Please contact salessupport@build.com or call me at 800-864-2555 ext 714 as I would like to speak to you in depth about this issue and make sure that this is resolved for you." Date Sep 21, 2010