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Date 7/4/12 Rated by: don veselenak Verified Buyer
" Package came in good condition in 7 working days & I was happy about that Kitchen project is running on schdule Thanks to all Don.V "
Date 4/24/12 Rated by: Wilson Hoy Verified Buyer
" UPS Failed to deliver, I tracked order thur date it said it was delivered but did not recive it. Filed complant with Lighting Direct, now waiting for replacement shipment. "Response from Build.com: "We sincerely apologize that your order was lost in transit by UPS and for the subsequent delays and inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations and we regret that this was not the situation for you. Our dedicated customer support team is available to help answer any questions you may have about shipments and tracking. For further assistance, please feel free to contact us at (800) 375-3410 or at CS@LightingDirect.com." Date May 1, 2012
Date 4/15/12 Rated by: Peggy kelley Verified Buyer
" According to your site I needed to order the rack for the bottom of the sink seperately so I did. The sink came with the rack in the same box and I also recd the rack I ordered at your suggestion. Now I have to return the extra rack. Your information should be corrected so this does not happen! "
Date 4/7/12 Rated by: Cary Wilson Verified Buyer
" Product came broken, Lighting Direct replaced item. I would order again from them. Very happy. "
Date 2/20/12 Rated by: Randall K. Eason Verified Buyer
" Received product much sooner than expected. "
Date 2/16/12 Rated by: M.Commins Verified Buyer
" Package seems to have been purchased and returned by previous customer but was complete.Lovely fixture.A real eye catcher ! "
Date 1/5/12 Rated by: Gary Bailin Verified Buyer
" The website had a picture of a discontinued item. When we received the item we ordered it did not match the picture on the website. "Response from Build.com: "We sincerely apologize that you received the incorrect item due to an outdated picture on our website and for the inconvenience this caused. We strive to always provide accurate and up-to-date information about the products that we offer to help our customers make informed purchases. We're sorry that we fell short of this standard. If you have any further questions or need additional assistance please contact us at (800) 649-0865 or at CS@Handlesets.com." Date Jan 16, 2012
Date 11/27/11 Rated by: lvmortens Verified Buyer
" great supplier "
Date 11/25/11 Rated by: Richard Christiansen Verified Buyer
" Site easy to use, shippment very good "
Date 11/21/11 Rated by: Cari Meeker Verified Buyer
" I received my light in 1 1/2 days. The light was what I expected, and it looks really nice in my dining room. Only negative I have to say, is that the instructions for putting it together are a little hard to understand. That seems to be true of most things anymore. "
Date 10/7/11 Rated by: v.j. santos Verified Buyer
" Very satisfied with the 2 sets of vanity lighting I purchased. They were as pictured and the metal matches our bathroom fixtures perfectly. "
Date 10/5/11 Rated by: Larry Collinge Verified Buyer
" The web site was really easy to use, better than any other site I've previously used. The IM chat service was great, quick and thorough. The return system left a lot to be desired. Why not use a system where the return billing info and labels are included in the original order? Saying that "instructions will be sent within 30 days" is bizarre and unrealistic. I ended up taking the return package to the PO so that I didn't have the huge (really over sized) return package sitting around. "
Date 10/5/11 Rated by: Ray Landry Verified Buyer
" Order has not arrived as of 10:00am. Expected by the 11th. "
Date 9/21/11 Rated by: Billie Fuller Verified Buyer
" The fixture came unbroken earlier than expected. Very nice experience. "
Date 8/16/11 Rated by: Dave Young Verified Buyer
" Nice product and quick delivery "
Date 7/31/11 Rated by: DAVID MCINTYRE Verified Buyer
" Site was easy to use and better than most when it comes to sorting through hundreds or thousands of products to locate the one that fit our desires. "
Date 7/28/11 Rated by: JOYCE WETTER Verified Buyer
" Working with Greg Marskey with Customer Service at FaucetDirect.com was a pleasant experience. He was very helpful to me in placing my order. In fact, when I went to place my second order, I called and placed it directly with him. Both of my orders arrived in short time and in excellent condition. I will definitely do business with this company again. "
Date 7/25/11 Rated by: Kurt Weinrich Verified Buyer
" Delivered as promised. "
Date 6/12/11 Rated by: Lynn Scudder Verified Buyer
" website was easy to order fromand in dealing with customer service over the phone, they were polite, professional, and helpful. "
Date 6/7/11 Rated by: andrew Verified Buyer
" found a number of tems that I couldn't find elsewhere. will definitely use again "
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