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Nextag Seller Since 2010
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Showing 1 - 8 of 8 reviews, sorted by Date
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Date 11/23/12 Rated by: Gcordero Verified Buyer
" Product did not appear to have been properly secured when packaged to avoid damage. Glass piece was received broken. "
Date 11/11/12 Rated by: martodcdc Verified Buyer
" During the ordering process it said that the item would ship within 3 to 5 days. After submitting the payment information it said that the item was out of stock and the "estimated" ship date would be in 10 days. "
Date 6/17/12 Rated by: Robert Zelak Verified Buyer
" I was in the market for 2 dummy door handles, I called to check on the avail. of the right side because it was out of stock and wanted to know when it will be available. I was told it should be in about 3weeks, so I placed the order, 2days later I was sent an e-mail saying it was discontinued. They have it on sale on there web-site and do not know it is discontinued? Last time shopping at Pullsdirect. "
Date 5/25/12 Rated by: Danny Taylor Verified Buyer
" I ordered a pair of door knobs that I could have bought locally, but thought this would be easier. I paid extra for 2nd day air shipping 3 days ago and the order status says processing. I have not had a call or email advising me of a delay. "
Date 5/23/12 Rated by: Kristen poulin Verified Buyer
" Chandelier arrived with paint scratched off and two of the arms broken. The CSR was very kind in helping us return it for a refund. But the quality was obviously lacking. "
Date 5/2/12 Rated by: frank Verified Buyer
" rec'd 2 bathroom sink faucets. Both boxes had seal broken. One faucet was discolored in spots and the other had a bent pipe which told me it was a return that was not examined but placed back in stock to be shipped to someone else. I tried calling the salesman who said to call at any time but was transferred to a general voice mail box each time as his box was not taking calls. Hopefully the return process will work better and if it does I will advise and give credit for that. "
Date 4/30/12 Rated by: Federico E Velasquez Verified Buyer
" I bought four items, but only I received two and a msg informing me that the other one will be send on june "Response from Build.com: "We sincerely apologize that part of your order has been back ordered with the manufacturer and for the inconvenience that it has caused you. We work hard with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. We are sorry that this has not your experience. Our dedicated customer support team is available to help answer any questions you may have about this or any other inquiries. For additional assistance, please contact us at (800) 375- 3410 or at CS@LightingtDirect.com." Date May 22, 2012
Date 4/24/12 Rated by: Wilson Hoy Verified Buyer
" UPS Failed to deliver, I tracked order thur date it said it was delivered but did not recive it. Filed complant with Lighting Direct, now waiting for replacement shipment. "Response from Build.com: "We sincerely apologize that your order was lost in transit by UPS and for the subsequent delays and inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations and we regret that this was not the situation for you. Our dedicated customer support team is available to help answer any questions you may have about shipments and tracking. For further assistance, please feel free to contact us at (800) 375-3410 or at CS@LightingDirect.com." Date May 1, 2012