Date 11/23/12 Rated by: Gcordero Verified Buyer

" Product did not appear to have been properly secured when packaged to avoid damage. Glass piece was received broken. "

Response from Build.com: "We apologize that your order arrived with insufficient packaging and for the inconvenience this has caused. We work hard with our affiliates to ensure that all orders are packaged and delivered with the utmost care and we regret that this was not the case for you. Our dedicated customer service staff would be happy to answer any remaining questions or if you need assistance obtaining replacement glass. Please contact us at (800) 375-3410 or at CS@LightingDirect.com." Date Nov 27, 2012

Date 11/11/12 Rated by: martodcdc Verified Buyer

" During the ordering process it said that the item would ship within 3 to 5 days. After submitting the payment information it said that the item was out of stock and the "estimated" ship date would be in 10 days. "

Response from Build.com: "We are sorry for the unanticipated delay in the shipment of your order, and apologize for the inconvenience this has caused. We are constantly working with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. Our dedicated customer service team is here to help answer any questions, including a check of current inventory and status of your order. Please contact us with any questions regarding your order at (800) 375-3403 or CS@Build.com." Date Nov 27, 2012

Date 6/17/12 Rated by: Robert Zelak Verified Buyer

" I was in the market for 2 dummy door handles, I called to check on the avail. of the right side because it was out of stock and wanted to know when it will be available. I was told it should be in about 3weeks, so I placed the order, 2days later I was sent an e-mail saying it was discontinued. They have it on sale on there web-site and do not know it is discontinued? Last time shopping at Pullsdirect. "

Response from Build.com: "We apologize that the dummy door handle you ordered was discontinued by the manufacturer and for the inconvenience this caused you. We strive to provide the most up to date and accurate information regarding the items listed on our website and regret that you were not informed of the discontinued product at the time your order was placed. Our dedicated customer support team is available to confirm availability of any products and to help you find a similar item that may suit your needs. For further assistance please contact us at (800) 470-1505 or at CS@PullsDirect.com." Date Jun 18, 2012

Date 5/25/12 Rated by: Danny Taylor Verified Buyer

" I ordered a pair of door knobs that I could have bought locally, but thought this would be easier. I paid extra for 2nd day air shipping 3 days ago and the order status says processing. I have not had a call or email advising me of a delay. "

Response from Build.com: "We apologize for the delayed delivery of your order and for any inconvenience this may have caused you. We work hard to ensure that all orders ship complete and in a timely manner to all destinations and we regret that this was not your experience. Please be advised that most orders will ship within 3-7 business days from any given warehouse containing stock and the expedited shipping methods apply once an item leaves our warehouse. Our dedicated customer support team is available to help answer any questions you may have about shipments and tracking. For further assistance, please feel free to contact us at (800) 470-1505 or at CS@PullsDirect.com" Date May 29, 2012

Date 5/23/12 Rated by: Kristen poulin Verified Buyer

" Chandelier arrived with paint scratched off and two of the arms broken. The CSR was very kind in helping us return it for a refund. But the quality was obviously lacking. "

Response from Build.com: "We apologize for the overall poor quality of the chandelier you ordered and for the inconvenience this has caused. We work hard with our vendors to ensure that all items are showroom quality and are shipped in adequate packaging so they will arrive in excellent condition. We are sorry this was not the experience you had. Our dedicated customer service specialists are available to help you resolve any remaining issues with your order or any other inquiries. For further assistance please contact us at (800) 375-3410 or at CS@LightingDirect.com." Date May 25, 2012

Date 5/2/12 Rated by: frank Verified Buyer

" rec'd 2 bathroom sink faucets. Both boxes had seal broken. One faucet was discolored in spots and the other had a bent pipe which told me it was a return that was not examined but placed back in stock to be shipped to someone else. I tried calling the salesman who said to call at any time but was transferred to a general voice mail box each time as his box was not taking calls. Hopefully the return process will work better and if it does I will advise and give credit for that. "

Response from Build.com: "We apologize for the disappointing quality of the faucets you ordered and for the inconvenience this has caused. We work hard with our vendors to ensure that all items are showroom quality and are shipped in adequate packaging so they will arrive in excellent condition. We are sorry this was not the case and for the difficulty you experienced reaching the representative who assisted you. Our dedicated customer service specialists are available to help you resolve any remaining issues with your return or any other inquiries. For further assistance please contact us at (800) 864-2555 or at CS@FaucetDirect.com." Date May 14, 2012

Date 4/30/12 Rated by: Federico E Velasquez Verified Buyer

" I bought four items, but only I received two and a msg informing me that the other one will be send on june "

Response from Build.com: "We sincerely apologize that part of your order has been back ordered with the manufacturer and for the inconvenience that it has caused you. We work hard with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. We are sorry that this has not your experience. Our dedicated customer support team is available to help answer any questions you may have about this or any other inquiries. For additional assistance, please contact us at (800) 375- 3410 or at CS@LightingtDirect.com." Date May 22, 2012

Date 4/24/12 Rated by: Wilson Hoy Verified Buyer

" UPS Failed to deliver, I tracked order thur date it said it was delivered but did not recive it. Filed complant with Lighting Direct, now waiting for replacement shipment. "

Response from Build.com: "We sincerely apologize that your order was lost in transit by UPS and for the subsequent delays and inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations and we regret that this was not the situation for you. Our dedicated customer support team is available to help answer any questions you may have about shipments and tracking. For further assistance, please feel free to contact us at (800) 375-3410 or at CS@LightingDirect.com." Date May 1, 2012

Date 4/1/12 Rated by: allen chalson Verified Buyer

" PLACED ORDER ON 2/25/2012,IT IS NOW 4/1/2012 AND I STILL HAVE NOT RECEIVED MY ORDER. VERY DISAPPOINTING... "

Response from Build.com: "We apologize that your order has been back ordered with the manufacturer and for the inconvenience the delay has caused you. We work hard with our vendors to provide accurate stock feeds and delivery estimates to better assist our customers in their purchasing decisions. We are sorry that this has not been the case for you. Our dedicated customer support team is available to help answer any questions you may have about this or any other inquiries. For additional assistance, please contact us at (800) 375- 3410 or at CS@LightingDirect.com." Date Apr 10, 2012

Date 3/25/12 Rated by: CC Wilson Verified Buyer

" Like the product but came broken, lamp and lamp post. Unable to get any one one the phone to send a new light. Post was on back order as well. "

Response from Build.com: "We apologize that the lamp and post you ordered arrived damaged and for the inconvenience this has caused. We work hard with our vendors to ensure that all items are shipped in adequate packaging so they will arrive in excellent condition. We are sorry this was not the experience you had. Our dedicated customer service specialists are available to help you resolve any remaining issues with your order and we will gladly send your replacement parts promptly. For further assistance please contact us at (800) 375-3410 or at CS@LightingDirect.com." Date Mar 27, 2012

Date 3/19/12 Rated by: ALLEN CHALSON Verified Buyer

" WHEN I PLACED ORDER,I WAS TOLD IT WOULD BE SHIPPED IN 3-4 WEEKS. CALLED AFTER 4 WEEKS, I WAS TOLD TO WAIT ANOTHER 4-5 WEEKS. STILL WAITNG... "

Response from Build.com: ""We sincerely apologize for the delayed delivery of your order and for any inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations and we regret that this has not been the situation for you. Our dedicated customer support team is available to help answer any questions you may have about shipments and tracking. For further assistance, please feel free to contact us at (800) 375-3410 or at CS@LightingDirect.com. "" Date Mar 21, 2012

Date 1/25/12 Rated by: Tom Hack Verified Buyer

" I emailed faucet direct to verify shipping and in-stock logistics. They told me everything would ship out in 3-4 days. After waiting a few days I called and was told the item was backordered and would not be available for 2-3 WEEKS. Needless to say I wasn't too happy !!! "

Response from Build.com: "We sincerely apologize for the discrepancy regarding the availability of the items you ordered and for the inconvenience the delay has caused. We work hard with our vendors to provide accurate stock counts to better assist our customers in their purchasing decisions. We are sorry that this has not been the case for you. Our dedicated customer support team is available to help answer any questions you may have about this or any other inquiries. For additional assistance, please contact us at (800) 864-2555 or at CS@FaucetDirect.com." Date Feb 3, 2012

Date 12/16/11 Rated by: D Galvin Verified Buyer

" I have bought a number of items from FaucetDirect and had a great experience. I just recently ordered three Baldwin towel bars. The three packages were shipped in one box. These are not exactly inexpensive bars. When I opened the box, all three bars with installation hardware were rattling around loose in the box. They had all come out of there original packaging. Luckily nothing was scratched, but that was pure luck. When you pay for towel bars you would expect them to not be loose in the box. "

Response from Build.com: "We apologize that the packaging for the items you ordered did not meet your expectations and for the inconvenience this caused. We work hard with our affiliates to ensure that all orders are packaged and delivered with the utmost care and we regret that this was not the case for you. Our dedicated customer service staff would be happy to assist you for further questions or if you need additional assistance with this order. Please contact us at (800) 864-2555 or at CS@FaucetDirect.com. " Date Dec 22, 2011

Date 11/9/11 Rated by: zuzana clark Verified Buyer

" my order was lost and customer service was not able to resolve this within timely manner, i had to resolve it myself with the supplier "

Response from Build.com: "We apologize that your order was lost in transit by the freight carrier and for the subsequent delays and inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations and we regret that this was not the situation for you. We strive to always offer our customers reliable and timely service and we're sincerely sorry that we fell short of this standard. For further assistance, please feel free to contact us at (800) 864-2555 or at CS@FaucetDirect.com." Date Nov 17, 2011

Date 10/23/11 Rated by: Eric Beh-Forrest Verified Buyer

" don't have goods yet. "

Date 6/19/11 Rated by: Ian Johnson Verified Buyer

" I'm sure my product will be just fine when I get it, but being charged $10 to mail $9 worth of merchandise is just a rip-off. $51 for overnight shipping? Highway robbery! I only used this site because I couldn't find the item anywhere else. I will not be using this site again. "

Response from Build.com: "We apologize that the shipping cost did not meet your expectations and for any inconvenience this may have caused. To ensure that all shipments are delivered complete and in a timely manner, we only ship using traceable sources which can impact the cost of shipping. Our dedicated customer support team is available to answer any questions you may have about shipping costs or any other inquiries. For further assistance please contact us at (888) 649-0865 or email us at CS@Handlesets.com" Date Jul 11, 2011

Date 6/3/11 Rated by: Thomas Lee Verified Buyer

" Excessive time to ship. Customer service, while pleasant in converstaion, did not follow through with the actions they said they would do. "

Response from Build.com: "We apologize for the delayed delivery of your order and for the inconvenience it has caused. We work hard to make sure that all orders ship complete and in a timely manner and we regret that your experience did not meet our expectations. Furthermore, it is our goal to provide only excellent service with thorough follow up for all of our customers and we apologize that this was not the case for you. A dedicated customer service representative would be happy to assist you with any further questions or concerns about your order. For additional assistance please contact us at (800) 864-2555 or at CS@FaucetDirect.com." Date Jun 8, 2011

Date 4/26/11 Rated by: David W Schoffstall Verified Buyer

" I ordered two items and they were both on the sales order. Only one item arrived. Was the order split? I was not informed and I have no clue. "

Response from Build.com: "We apologize for the delayed delivery of your order and for any inconvenience this may have caused. We work hard with our vendors and carriers to make sure that all orders are delivered successfully and in a timely manner. We regret that your experience did not meet our expectations. Our dedicated customer support team is available to answer questions about the shipping and delivery times of your order. For further assistance please contact us at (800) 864-2555 or at CS@FaucetDirect.com." Date May 3, 2011

Date 4/14/11 Rated by: Maun Lunin Verified Buyer

" I found it difficult to find a fair selection of what I was looking for. I finally had to call to get help and then I was directed to a limited number of items. Perhaps I just didn't understand the selection system. But I am sure operator error was not involved when the view/print receipt data did not print correctly "

Response from Build.com: "We apologize for the difficulty you experienced locating specific items on our website and for any inconvenience this may have caused. We work hard to make shopping on our site as quick and convenient as possible from searching for products to the time of check out. We regret that your experience did not meet our standards. We also apologize that we were not able to help you find the selection that you were looking for. For further assistance please contact us at (888) 649-0865 or at CS@Handlesets.com, a dedicated customer service representative would be happy to help you. " Date Apr 25, 2011

Date 4/12/11 Rated by: Samuel Hunter Verified Buyer

" Your website claims same day shipping, yet after the order is placed, it says 7 to 15 days. I wasn't given the option of expedited shipping, or I would have used it. I just hope the delivery of the faucet doesn't hold up our contractor. "

Response from Build.com: "Yes, most of our items ship same day. Expected ship dates are based on the item selected and the manufacturer. We are delighted to report that your order shipped the next business day after it was placed. However, we are sorry you were not given the option to expedite we could have provided additional assistance with that either online or by phone. Please feel free to contact us at 800-444-5783. We are here to help!" Date Apr 21, 2011