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Nextag Seller Since 2010
Phone (800) 375-3403
Hours M-F: 5am - 6pm PST/ Sat: 8am - 2pm/ Sun:10am-3pm
Fax (530) 566-1893
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Showing 1 - 20 of 1,956 reviews, sorted by Date
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Date 8/26/13 Rated by: Quezada Verified Buyer
" Extremely helpful and knowledgeable about products "
Date 2/15/13 Rated by: 0815
" Great prices and fantastic customer service. I ordered almost everything for my bathroom and powder room remodel from them. The prices are great. One item ordered was out of stock as clearly stated by the webpage. Everything else was shipped within 24 hours and came to my house in less than one week. 2 hours after ordering, my plumber told me that the shower base won't fit due to drain location, I called them to cancel. There was almost no wait time, very nice communication, the item was canceled right away and minutes later I had confirmation for the refund. Fantastic experience. Other items came in perfect shape. "
Date 11/14/12 Rated by: GeneNaples
" Love this site, Bought new sink and it had some minor damage during shipping, I called Build.com, I have never experienced such expert customer service. They 2nd Day Air'ed a new sink to me no hassles. Customer service rep sent me all email backups, and even direct dial extensions. Followed up with me by phone and email! WOW! You can’t beat these folks for customer service, they really want to please and make this a pleasant experience. "
Date 10/15/12 Rated by: EugeneErny Verified Buyer
" CSR was one of the finest customer services reps I have ever dealt with. He was very professional and answered all my questions. Made my purchase very enjoyable. "
Date 9/20/12 Rated by: nannoot99 Verified Buyer
" This is our 3rd purchase from Lighting Direct.Each time the customer service has been beyond my expectation.What a wonderful group of associates LightingDirect has.I hope they are as appreciated there as they are here. "
Date 9/14/12 Rated by: baadbob Verified Buyer
" Freight carrier lost major portion of shipment (3 sinks). When I contacted Faucet Direct Adam Eberhard very efficiently expedited a replacement shipment which arrived in less than 48 hours. Sinks and faucets appear to be as described and of good quality. "
Date 9/14/12 Rated by: jimdepo Verified Buyer
" great product,great price, great packaging,and very fast shipping "
Date 9/12/12 Rated by: maagoo Verified Buyer
" It was an excellent experience dealing with this company. Their website is easy to use,the pictures of their merchandise is accurate, ships immediately complete with tracking numbers and are there for you through either email or telephone. This was an easy transaction from start to finish. If you need any of their items then by all means go directly to PullsDirect.com - you will be happy you did.This company has it together!! Regards, Maagoo "
Date 8/31/12 Rated by: thinkbold Verified Buyer
" When making a major purchase (in this case a bathtub) you shop around...and around...and around. :) At some point my eyes glazed over and I felt completely overwhelmed. I noticed Build.com's "price match guarantee" and called just to see if they could provide some perspective. I was lucky enough to have my call answered by CSR. He was patient and clear with me. he listened to what I was needing and was able to offer the best price. I hung up feeling grateful that I had chosen to call. Our conversation was immediately followed up by a standard order confirmation email as well as an additional note from him sharing his extension and contact information. In the sea of websites and deals that promise to be the best, I am incredibly satisfied that, through Build.com, I was able to get a human connection that cut through lots of overwhelming bits of information. I am sure that I made the right purchase from the right storefront. More over, thanks to the fantastic customer service provided, I will not have to peruse hundreds of websites in the future. I will only have to select Build.com and trust that I will be ideally taken care of. "
Date 8/28/12 Rated by: JABECK Verified Buyer
" Great WebSite. Good prices "
Date 7/31/12 Rated by: ellimo83 Verified Buyer
" Shipped quickly, looks great in our entryway, larger then I expected. "
Date 7/25/12 Rated by: ThelmaSouders Verified Buyer
" I called and spoke with Dan. He took my order and answered all my questions. He was extremely helpful. I know I will be happy with my new fan. I'm replacing a fan that's in my family room. Good price for a good product. "
Date 7/6/12 Rated by: James Greichen Verified Buyer
" Everything was just great-Thanks "
Date 7/5/12 Rated by: emilie carey Verified Buyer
" Delived on time and in good condition "
Date 7/3/12 Rated by: Robin Gaddy Verified Buyer
" Service was excellent. Thank You Thomas "
Date 7/2/12 Rated by: Chris Peele Verified Buyer
" Well presented web site with great selection and pricing "
Date 7/2/12 Rated by: diane gravelle Verified Buyer
" buying was easy and product information was excellant "
Date 6/30/12 Rated by: James Rotert Verified Buyer
" I am very satisfied "
Date 6/30/12 Rated by: Christine Verified Buyer
" It was easy to find the lamp I wanted, and I got it at a great price! "
Date 6/30/12 Rated by: Maureen Verified Buyer
" I am a second time customer because of the fabulous service I have already received - I will certainly use FaucetDirect again! "
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