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The Customer Management Scorecard: Managing Crm for Profit
 
The Customer Management Scorecard: Managing Crm for Profit
by Neil Woodcock, Bryan Foss, Merlin Stone
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Up Close & Personal?: Customer Relationship Marketing @ Work
 
Up Close & Personal?: Customer Relationship Marketing @ Work
by Neil Woodcock, Merlin Stone, Bryan Foss, Paul R. Gamble
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Field Service Management
 
Field Service Management
by Merlin Stone, Antony Wild
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