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Competing in a Service Economy: How to Create a Competitive Advantage Through Serv...

by Michael D Johnson

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$16 to $30

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Customer Orientation and Market Action

by Michael D Johnson

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$3 to $45

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Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement an...

by Michael D Johnson, Anders Gustafsson

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$9 to $24

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New Service Development and Innovation in the New Economy

by Bo Edvardsson, Michael D Johnson, Anders Gustafsson, Bodil Sanden

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$20 to $22

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Customer Service - Michael D Johnson

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