Surfas Culinary

Store Information

Surfas Culinary

Customer Service

Phone

877-641-2661 

Hours

8:30am to 5:00pm PST 

Fax

 

Info

 
 
Write a Review
About Seller Surfas Culinary District is a one-stop source for both the professional chef, restaurateur and home cook. Surfas Culinary District is committed to offering the professional quality tools, food and equipment that meets the demand of the professional kitchen and the discriminating home cook. Offering a hand-picked selection of essential products which include the best imported and domestic food items, commercial cookware, equipment, cutlery, specialty tools, china and glass ware, table top, packaging for food products, and bake ware.
Payment Methods
 
American Express/Optima
 
MasterCard
 
Visa
 
Discover/Novus
 
Purchase Orders
Info
Delivery Methods
 
Priority Next Day Air
 
Standard Next Day Air
 
First Class Air (2-3 days)
 
Standard Ground
Info
Return Policies
 
Money Back Guarantee: null days
 
Return Merchandise Authorization
 
Restocking Fee: 25%
 
Merchant Pays Return Shipping
Info 1. Returns due to defective claims must be in accordance with the manufacturer warranties. Defective items must be returned to the manufacturer clean and intact with all parts as sold. The manufacturer will determine replacement or repair. Save all information, including instructions and boxes for shipping address and phone number. 2. No returns will be accepted without a return authorization. To obtain a return authorization email customer service at: customerservice@culinarydistrict.com. We will address the issue immediately. 3. All items must have the original labels affixed, and must be in the same condition as sold. No used items will be accepted for a return. The Culinary District does not accept items for return that have been misused and/or damaged after purchase. Questions about the proper use of any item should be asked before purchase. 4. All returns must be done within 15 days of purchase or the sale is final. An original receipt must accompany all returns. All returns are subject to a 25% restocking fee (unless it is Culinary District's error). 5. Culinary District does not accept any returns on food items or special orders. 6. All round trip shipping costs are the responsibility of the customer unless Culinary District made an error in shipping the wrong item or shipped the item to the wrong address in which case we are happy to make the corrections at our expense. At Culinary District we do our best to ensure that your items are packaged correctly. If an item was damaged during shipping please follow these recommendations: -Inspect the shipment verifying that there is no physical damage to the exterior of the package and note any damage on the delivery documentation of the shipping company before accepting the delivery. Verify the number of packages delivered and check against the packing slip - Unpack the order immediately. Note any damage to the inner packaging and or items. Retain all shipping materials and packaging and immediately contact the shipping company via phone and writing to request an inspection. Any hidden damage must be reported to the shipping company within 5 days of delivery. - After completing the above steps, obtain a return authorization. To obtain a return authorization please log into your account and open a case. We will address the issue immediately. CulinaryDistrict.com toll free number is 877-641-2661 for further assistance. 7. Culinary District is not responsible for any damaged items signed for at delivery. Culinary District will not be responsible for perishable items that that could not be delivered because of an address mistake made by the customer or non-delivery because someone was not available to receive it.
Special Features
 
Secure Ordering/Payment System
 
Online Ordering Shopping Cart System
 
Online Order Tracking System
Info