Store Information
Customer Service
Phone
(866) 740-9830
Hours
8:00 a.m. to 4:00 p.m. PST
Fax
(604) 629-4708
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We offer a variety of ways to place an order: Order online: When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered before your order is placed and a confirmation email will be sent directly to you within seconds! To keep your information safe and secure, we use Thawte and ScanAlert/Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available.
About Seller
PERFECTION is the philosophy of our online furniture business. We take the time to process your order with the utmost care, to ensure that your furniture needs are met to your satisfaction.From the time you pick up the phone, you will be greeted by a friendly customer service representative who can help you. All of our sales staff and customer service representatives are fully trained and knowledgeable about the products we offer.We strive for ultimate customer satisfaction. Whether you have product inquiries, shipping questions, or just want to confirm your order, please let us know and we would be more than happy to assist you!
As one of the fastest growing e-tailers with more than 100 specialty online stores, we have one of the largest selections of products on the web. Our browsing features make it easy to find exactly what you want among our hundreds of choices with only a few quick clicks. Can’t find what you want? Email us. If we don’t have it, we will try to get it just for you!
We sell only brand-new merchandise from the top manufacturers in the world. All the brands we sell carry the full manufacturer’s warranty. We stand behind the quality of every item on our site.
Payment Methods
American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders
Purchase Order Application Information
Purchase Order: Cymax Stores can accept Purchase Orders from Government, Military, Educational, Religious and Charitable institutions. In certain circumstances we may be able to accept Purchase Orders from larger Corporate organizations as well. Please contact customer service for information on placing a purchase order, or simply mail in or fax your Purchase Order to 604-629-4708.
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Personal Checks, Cashier's Checks, and Money Orders: Please contact our sales team first and then send your payment (with your confirmation number attached) to: Cymax Stores Inc. 1800-1188 West Georgia St. Vancouver, BC V6E 4A2 CANADA Be sure to include a daytime phone number and email address so that we, along with the manufacturer, can contact you for any further information we may require to process your order. Paypal: PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions. It's accepted by merchants everywhere, both on and off eBay. BillMeLater: Bill Me Later is a safe and convenient payment method offered through CIT Bank, Salt Lake City, Utah. It is available to US customers who are of legal age in their state of residence. It is subject to credit approval. Depending on your prior Bill Me Later activity, once approved, you will have 25 days from the days of the statement to pay for your purchase. Wire Transfer: For larger orders we may be able to accept Wire Transfer payment. Please contact our customer service line for more information on this service. Please note: Orders paid for with a personal check, cashier¿s check or money order are held for 15 business days to allow for the funds to clear. Orders placed with other payment types including BillMeLater, Paypal, and credit card will be processed immediately. Credit Card payments for larger orders may require confirmation that the shipping address is a verified address with the card holder.
Delivery Methods
Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground
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We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies in North America. When shipping your order, we will use one of three different shipping methods: Ground Shipping, Back of Truck, or White Glove shipping services. For certain items, more than one service may be available for you to choose from. Please note that there may be price differences if you choose to upgrade a shipping service. Cymax Stores is a drop-ship company, and as such different items you purchase may be shipped from different locations. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once. If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help you. Call us toll-free at 866-740-9830. We want to offer you the lowest price possible. The price listed on the product information screen of the item you ordered is the price you will pay. Shipping is free unless otherwise stated or you have requested additional services. There will be no surprises, we want to make shopping online at Cymax Stores as easy and convenient for you as possible.
Return Policies
Money Back Guarantee: 15 days
Return Merchandise Authorization
Restocking Fee: 20%
Merchant Pays Return Shipping
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Please see our website for all of your return & replacement questions: See Site
Special Features
Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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Warranty Policies
Info
http://www.cymax.com/Common/Site/HelpPage.aspx?ID=45#43