DecorGlamour

 
 

39 Reviews

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Nextag Seller Since 2007

Phone 866.239.8399 

Hours 9-5 PM EST 

Fax  

E-mail

cservice@decorglamour.com 

Ratings Summary

Positive

0 0 27

Neutral

0 0 0

Negative

0 1 12

Overall Rating

0 2.0 3.7

Reviews Summary

Recommend store

 

Reviews

Showing 1 - 20 of 39 reviews, sorted by Date

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Recommend store No

Date 6/14/14 Rated by: pwelch

" I ordered 40 cabinet handles from this company and my credit card was charged right away. It took 21 days to get my order and I had no idea where it was during that time. The problem is there is no one to speak with on the phone about orders as it is all done by email, and the only response I received was your order is in processing. That helped me not at all. The price for the items I ordered was good, but the customer service was not. I never received a tracking number, or an estimated delivery date which was very frustrating. If I needed to order a large number of cabinet handles again I would not use décor glamour I would go some where else. "

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
 
Recommend store Yes

Date 2/3/14 Rated by: RKailher Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Great product selection, but I had trouble navigating around product. feel it would have been easier to look up product by style or name with all sizes shown together, may be my limited computer skills "

What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 1/30/14 Rated by: Mericheri Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Found this site by accident. Have been searching every where. This is best price by far. So glad I found you. I will recommend to friends. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 1/8/14 Rated by: joli1976 Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" The website is well done and easy to navigate. I had a question about the product and I received an email the next day. Very pleased with the shopping experience. "

What influenced your decision to buy from this seller?
Prices
Product selection
Seller reviews
Reputation
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 12/10/13 Rated by: NapaPaperPusher Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" This was one of the easiest purchases online that I have ever made. Fast, easy, best prices AND free shipping. Can't beat it. I will definitely recommend to others. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Neutral

Date 10/25/13 Rated by: CarlArena Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" There was no specification details available for the item I purchased. When I called the sales person said they would send it to me but didn't (Mark). I bought on good faith. However your return policy for items like this is very user UN-FRIENDLY it puts the burden on the customer without giving them the full disclosure. "

What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 9/5/13 Rated by: jjividen123 Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Easy to find dimensions and reviews. Good photos of products. Fast checkout forms. Good going! "

What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 8/17/13 Rated by: sharronb Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Excellent prices!! "

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 8/6/13 Rated by: DMBrady Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" easy to find product needed and easy to order "

What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store No

Date 7/12/13 Rated by: Bellaqs

" I wish I could give zero stars. DO NOT use this company. They lie about their shipping times, and dealing with their customer service is a nightmare. DO NO DO NOT use them. They will quote you 2-3 day shipping, even in the status update on their website it will tell you the qty that has been shipped. But when you finally get a response from their shipping dept only to find out still not shipped, they don't even have the order from the manufacture yet! Plus there is no way to actually talk with the shipping department. I got hung up twice by customer service trying to get connected to manager to figure out when my package will arrive. 2-3 day really is more like 3-4 weeks. Horrible company do NOT USE "

What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 6/10/13 Rated by: jsnavarro23 Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Product selection and checkout process were very streamlined. Not a bunch of extra steps or up sale pop-up boxes. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store No

Date 6/5/13 Rated by: madison8

" Horrible customer service. They made a mistake on my order and shipped the wrong rosettes for my towel bars -- I returned the incorrect ones per their instructions and they charged me for the new ones. They don't respond to my emails or calls. Order took a long time to ship and they didn't provide status updates. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 6/5/13 Rated by: jbrungard Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" excellent service "

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 6/4/13 Rated by: mkprager Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" This is my second time ordering from Décor Glamour. My first experience two years ago was highly favorable. Love the prices and the shipment was accurate and on time. Now I am completing my home remodeling and looking forward to the same experience! "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 4/4/13 Rated by: carmelegoins Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" your products were very different which is what I was looking for. didn't want just generic looking knobs. awesome creative pieces to choose from. "

What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 4/1/13 Rated by: SuzanneHoffman Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" I was so pleased to see the large porcelain drawer knobs. The price was more than I had originally wanted to pay, but these are perfect and there is no shipping or tax, so it is really a good price. "

What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
 
Recommend store No

Date 3/29/13 Rated by: blofly

" dont walk but run from this company, decorglamour, customer service is non existant. no shpn info, no response on line or by phone. contactacting credit card co for refund. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 3/14/13 Rated by: user3067596 Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Best price/perfect product. EXACTLY what I need--down to the 0.125 inch! 3/8 glass, choice of finish. Great price, free shipping, no tax. "

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Neutral

Date 3/13/13 Rated by: JonnieJ Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" So far so good. Just placed my first order. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 7/18/12 Rated by: poohbear64

" Pricing was absolutely great. Also the customer rep i placed my order with was very helpful and was on the phone with me for nearly an hour. The products came just in time as promised. Future business for my home and company will DEF be with Decor Glamour!! "

What influenced your decision to buy from this seller?
Prices
Seller reviews
Reputation
Did other users' seller reviews influence your purchase decision?
Yes
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