39 ReviewsWrite a Review
Nextag Seller Since 2007
Hours 9-5 PM EST
Showing 1 - 20 of 39 reviews, sorted by Date
Date 6/14/14 Rated by: pwelch
" I ordered 40 cabinet handles from this company and my credit card was charged right away. It took 21 days to get my order and I had no idea where it was during that time. The problem is there is no one to speak with on the phone about orders as it is all done by email, and the only response I received was your order is in processing. That helped me not at all. The price for the items I ordered was good, but the customer service was not. I never received a tracking number, or an estimated delivery date which was very frustrating. If I needed to order a large number of cabinet handles again I would not use décor glamour I would go some where else. "
Date 2/3/14 Rated by: RKailher Verified Buyer
" Great product selection, but I had trouble navigating around product. feel it would have been easier to look up product by style or name with all sizes shown together, may be my limited computer skills "
Date 1/30/14 Rated by: Mericheri Verified Buyer
" Found this site by accident. Have been searching every where. This is best price by far. So glad I found you. I will recommend to friends. "
Date 1/8/14 Rated by: joli1976 Verified Buyer
" The website is well done and easy to navigate. I had a question about the product and I received an email the next day. Very pleased with the shopping experience. "
Date 12/10/13 Rated by: NapaPaperPusher Verified Buyer
" This was one of the easiest purchases online that I have ever made. Fast, easy, best prices AND free shipping. Can't beat it. I will definitely recommend to others. "
Date 10/25/13 Rated by: CarlArena Verified Buyer
" There was no specification details available for the item I purchased. When I called the sales person said they would send it to me but didn't (Mark). I bought on good faith. However your return policy for items like this is very user UN-FRIENDLY it puts the burden on the customer without giving them the full disclosure. "
Date 9/5/13 Rated by: jjividen123 Verified Buyer
" Easy to find dimensions and reviews. Good photos of products. Fast checkout forms. Good going! "
Date 8/17/13 Rated by: sharronb Verified Buyer
" Excellent prices!! "
Date 8/6/13 Rated by: DMBrady Verified Buyer
" easy to find product needed and easy to order "
Date 7/12/13 Rated by: Bellaqs
" I wish I could give zero stars. DO NOT use this company. They lie about their shipping times, and dealing with their customer service is a nightmare. DO NO DO NOT use them. They will quote you 2-3 day shipping, even in the status update on their website it will tell you the qty that has been shipped. But when you finally get a response from their shipping dept only to find out still not shipped, they don't even have the order from the manufacture yet! Plus there is no way to actually talk with the shipping department. I got hung up twice by customer service trying to get connected to manager to figure out when my package will arrive. 2-3 day really is more like 3-4 weeks. Horrible company do NOT USE "
Date 6/10/13 Rated by: jsnavarro23 Verified Buyer
" Product selection and checkout process were very streamlined. Not a bunch of extra steps or up sale pop-up boxes. "
Date 6/5/13 Rated by: madison8
" Horrible customer service. They made a mistake on my order and shipped the wrong rosettes for my towel bars -- I returned the incorrect ones per their instructions and they charged me for the new ones. They don't respond to my emails or calls. Order took a long time to ship and they didn't provide status updates. "
Date 6/5/13 Rated by: jbrungard Verified Buyer
" excellent service "
Date 6/4/13 Rated by: mkprager Verified Buyer
" This is my second time ordering from Décor Glamour. My first experience two years ago was highly favorable. Love the prices and the shipment was accurate and on time. Now I am completing my home remodeling and looking forward to the same experience! "
Date 4/4/13 Rated by: carmelegoins Verified Buyer
" your products were very different which is what I was looking for. didn't want just generic looking knobs. awesome creative pieces to choose from. "
Date 4/1/13 Rated by: SuzanneHoffman Verified Buyer
" I was so pleased to see the large porcelain drawer knobs. The price was more than I had originally wanted to pay, but these are perfect and there is no shipping or tax, so it is really a good price. "
Date 3/29/13 Rated by: blofly
" dont walk but run from this company, decorglamour, customer service is non existant. no shpn info, no response on line or by phone. contactacting credit card co for refund. "
Date 3/14/13 Rated by: user3067596 Verified Buyer
" Best price/perfect product. EXACTLY what I need--down to the 0.125 inch! 3/8 glass, choice of finish. Great price, free shipping, no tax. "
Date 3/13/13 Rated by: JonnieJ Verified Buyer
" So far so good. Just placed my first order. "
Date 7/18/12 Rated by: poohbear64
" Pricing was absolutely great. Also the customer rep i placed my order with was very helpful and was on the phone with me for nearly an hour. The products came just in time as promised. Future business for my home and company will DEF be with Decor Glamour!! "
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