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Showing 1 - 6 of 6 reviews, sorted by Date
Date 9/26/10 Rated by: Kyle666
" I purchased a product from Ectaco and happy with it and with process of ordering it online. To tell the truth, I don't have much experience in online shopping, but in Ectaco it was easy, also they deliver the item just in time they promised "
Date 7/2/10 Rated by: Paradroid
" My experience with Ectaco has been very pleasant so far. I ordered the English-Russian ER900 electronic translator from them and was very impressed with the fast delivery. I was even more impressed with the quality of this product and I had no problems contacting their tech support when I wanted to ask some questions on the purchased product. It seems that they have improved their customer service over the last couple of years. "
Date 11/23/08 Rated by: Customer_2008
" The representative of Ectaco, who spoke in Russian managed to convince a 77 YEAR OLD RETIREE, who hardly speaks English that this ¿product¿ would help in learning and understanding English. Since the Ectaco representative never explained the return policy while talking to him, my wife and I requested this information from a sales representative who informed us about the 7 days available for the evaluation of the product, and NEVER MENTIONED A 6.5% RESTOCKING FEE. When the merchandise was delivered, it became clear that the PRODUCTS WERE DEFECTIVE. First, all attempts to scan anything with ¿Ectaco C-Pen scanner¿ failed. Then, no one could understand the voice of the ¿Deluxe ER850¿ ¿ it completely failed in voice synthesis in both Russian and English. Finally, instead of sending a Russian electronic book (a promised bonus), Ectaco managed to send one in Polish! On the day 6 of the ¿7 day evaluation period¿ we called Ectaco, explained that we did not want this merchandise, received an RMA number and sent it back via UPS. Simultaneously, we started a dispute regarding the restocking fee, which was not been revealed to the customer prior to the purchase. Moreover, how could my father-in-law understand Ectaco¿s policy if he was solicited in Russian, but the fine print with the policy on the invoice was written in English? FINALLY, ECTACO REFUSED (stated in the UPS tracking report) TO ACCEPT THE MERCHANDISE WITH RMA# WHITHIN CUSTOMER EVALUATION PERIOD, and sent a letter to the Credit Card Company stated that customers did not contact Ectaco for RMA number, and that the merchandise was never returned. This case, which is currently under investigation by a Credit Card Company, clearly demonstrates that customers have difficulties in returning unwanted and defective merchandise even when following Ectaco¿s rules. We feel that both English and Russian speaking customers should be aware of all of Ectaco¿s practices that we faced recently. Think twice before placing your orders. "
Date 4/5/08 Rated by: fraundo
" It is the consistently worst customer service I have experienced in the 40 years I have been alive and consuming. I am VP of supply chain for a major USA consumer products company. I compare how we deal with customer problems or feedback and how ECTACO deals with them and I wonder how they stay in business. I recommend everyone stay away from this company. However if you do not want to heed this warning then at least get your hands on their product before you buy it and thoroughly understand if it meets your needs. Because if it does not they will not help you sort it out, they will give you the runaround and insult you. They are terrible. "
Date 4/24/07 Rated by: Ismail_3234060
" Horrible product, Horrible customer service. Don't even get involved "
Date 4/21/04 Rated by: allaserg44
" Besides the lowest price, I liked the wide language products choice, free shipping and good customer support. "