"Shippment was short 28 pieces but one box was stuffed with packing. They basically called me a lier because they claim the weight showed the boxes were full. Personalized labels are a joke - a 10 year old could print better off a computer. Paid over $72 for the labels and all they could say was they don't see them, they come from a drop shipper and there is nothing they can do. Great prices & merchandise if you have no problems. Not worth the grief if there's a problem with your order as they don't care. I spent over $400 & have to buy more favors & order new labels. I would stay away."

Response from FavorFavor.com: "The order referred to above was placed 10 MONTHS prior to a claim being made. Our terms are that all claims need to be made within 14 days of receipt of the goods. We are reasonable people, if it was a little over (even more than a little), that's one thing, but this was 10 months!! Even so, we checked our shipping records. Each carton is individually packed and weighed before shipping. The number of cartons shipped for this order and their weights correspond EXACTLY to the number of favors the customer ordered. Since these goods were in the customer¿s possession for the past 10 months, and the fact that the number of cartons shipped and their weights are correct it is impossible for us to honor this claim. The comment about the tags didn¿t come up until after we didn¿t honor the claim. "   Date: May 8, 2009

"I am extremely unhappy with my order. I paid extra to have my items personalized. Instead they arrived in cheap cellophane wrappers with "Made in China" stickers that I have to remove one by one. Then, I discovered that the labels that I paid extra for in order to have personalized party favors were stuck in an envelope for me to perforate one by one, use a sharp object to eject the tiny hole in each one, then string each label and hand-tie them onto each favor. I am in shock that FavorFavor considers this acceptable customer service. I would like to send them a bill for the seven hours of my life that were spent unwrapping, perforating, poking and tying. This is not what I wanted or expected from FavorFavor and I am very disappointed. I asked FavorFavor to respond to my complaint and all I got was a point-by-point defense of all their actions. This is not how I wanted to spend the last few days before my wedding."

Response from FavorFavor.com: "Unfortunately this customer¿s complaint is completely unreasonable and I will explain exactly why. Before I begin, I want everyone to know that we offered to pick up this customer¿s goods at our expense and REFUND HER IN FULL for the purchase since she was unhappy. The customer states that she paid extra to have her favors personalized. In truth she paid for personalized hang tags ¿ and we specifically state (anyone can look on our web site and see this) that the tags are NOT attached to the favors. As for having to use a sharp object etc. ¿ we have sold over 250,000 of these tags this year alone and I have never heard that complaint. The tags are perforated and can be separated relatively easily. Again, this is the first time I have heard this complaint. The customer did contact us and asked for 3 things ¿ an apology, an explanation and a refund. We did exactly what the customer asked, we apologized, we explained the situation and finally we offered to pick up all of the goods at our expense and REFUND THE CUSTOMER IN FULL FOR HER PURCHASE. Somehow this was not sufficient. If she was really dissatisfied, she could have called us after the first hour (of the seven hours she claims she spent) and said that she was unhappy. Clearly what she wanted was to get something for nothing by bullying and threatening us and when she didn¿t get it she wrote this review. "   Date: Sep 30, 2008

"i have been trying to reach the company for the status of my order but the number does not work. This is quite upsetting being that the shower is this weekend and i don't know where my favors are. pat"

Response from FavorFavor.com: "We did have a problem with our phone service yesterday for a period of about 24 hours. We put a notice about the problem on the site during the time it was a problem. Verizon has since corrected the problem and the phones are working normally. Furthermore you can always reach us via email at customerservice@favorfavor.com. "   Date: Jul 15, 2008

"Haven't received the product yet. Just placed an order. The site is easy to use but no indication of whether or not item ordered is in stock/readily available. This is usually confirmed before ordering."

Response from FavorFavor.com: "I respectfully disagree with this criticism. We have a heading on each and every item page labeled "Availability". In this field we show the item as "In Stock" or if not we show what date we expect the item to be available. This is shown right near the top of the page to the right of the photo. "   Date: Jul 15, 2008

"There were many items we wished to purchase, but after reading carefully, we realized that many of the advertisements were misleading. For example, the Bun In The Oven candle set, does not come with the white stand as it appears in the picture. We were also disappointed when we purchased the note pad because we were only permitted to type 12 characters, and what is displayed in the picture is many more. "

Response from FavorFavor.com: "I am sorry to hear that you felt misled by the picture of the candle. If you look, the candle is shown inside the "oven" box and there would clearly not be room for the stand that is shown separately. As for the note pads, a simple phone call or email would have corrected this. You are right, we can fit more than 12 characters, and when I saw your review we fixed this immediately. "   Date: Jul 7, 2008

"I think they dont have good customer service skill. The phone should be answered at all times. If there is a phone number answer it dont refer customer back to online service. Also the email response is poor because I sent two emails which I did not get a respond from. It is frustrating for customer who needs help. "

Response from FavorFavor.com: "Ms. Gray is incorrect. We responded to both of her emails right away. There was an issue with an order she was trying to place (her fault not ours), and we did email her about it. As for the telephone, we do suggest emails as a preferred method of communication. This avoids the "phone tag" we so often play with our customers. That being said, we do answer our phones, and return all messages that are left for us."   Date: Feb 27, 2008