Ferret.com

Store Information

Ferret.com

Customer Service

Phone

888-933-7738 

Hours

Monday thru Friday 8am - 8pm and Saturday 8:30am - 5pm EST 

Fax

570-384-4833 

Info

 
 
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Payment Methods
 
American Express/Optima
 
MasterCard
 
Visa
 
Discover/Novus
 
Purchase Orders
Info Order Toll Free 800-367-3647
Delivery Methods
 
Priority Next Day Air
 
Standard Next Day Air
 
First Class Air (2-3 days)
 
Standard Ground
Info Economy Shipping via USPS (7-10 Business Days) UPS Ground UPS 2nd Day Air UPS Next Day Saver Due to continued rising costs, Ferret.com will no longer be shipping orders to international locations. We still, however, will be shipping to all 50 states, as well as APO, FPO and US territory addresses.
Return Policies
 
Money Back Guarantee: null days
 
Return Merchandise Authorization
 
Restocking Fee: 0%
 
Merchant Pays Return Shipping
Info If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, let us know and you may return it within 30 days of the receipt of purchase - no questions asked! Simply call us at 1.888.933.7738 to obtain a Return Authorization Number and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service. Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order. *Note: Certain items may be subject to a handling and restocking fee. Call our friendly customer care specialists for this information regarding your specific return. Ship your parcel to us by Ground Delivery prepaid; we cannot accept COD. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVD, VHS, CD, Audio Tapes, Books, Computer Software, Feed Supplements, Pet Food, Flea and Tick Topical Treatments, Bits, Undergarments, Dewormer and other select consumable products.
Special Features
 
Secure Ordering/Payment System
 
Online Ordering Shopping Cart System
 
Online Order Tracking System
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