Store Information


Customer Service




Monday thru Friday 8am - 8pm and Saturday 8:30am - 5pm EST 




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Payment Methods
American Express/Optima
Purchase Orders
Info Order Toll Free 800-367-3647
Delivery Methods
Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground
Info Economy Shipping via USPS (7-10 Business Days) UPS Ground UPS 2nd Day Air UPS Next Day Saver Due to continued rising costs, Ferret.com will no longer be shipping orders to international locations. We still, however, will be shipping to all 50 states, as well as APO, FPO and US territory addresses.
Return Policies
Money Back Guarantee: null days
Return Merchandise Authorization
Restocking Fee: 0%
Merchant Pays Return Shipping
Info If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, let us know and you may return it within 30 days of the receipt of purchase - no questions asked! Simply call us at 1.888.933.7738 to obtain a Return Authorization Number and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service. Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order. *Note: Certain items may be subject to a handling and restocking fee. Call our friendly customer care specialists for this information regarding your specific return. Ship your parcel to us by Ground Delivery prepaid; we cannot accept COD. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVD, VHS, CD, Audio Tapes, Books, Computer Software, Feed Supplements, Pet Food, Flea and Tick Topical Treatments, Bits, Undergarments, Dewormer and other select consumable products.
Special Features
Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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