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Date 12/29/12 Rated by: bethb73
" I have had two horrible experiences with this company. They offer low prices but you will pay in the service you receive -terrible. The first purchase, the dishwasher was dropped by the shipper and destroyed. Goedekers refused to send me the same dishwasher for the same sale price I had paid and would only offer to send me a new one if I paid more money at the non-sale price. The second purchase was a refrigerator that was supposed to arrive in 2 weeks and instead took 5 weeks. We had to eat out of a cooler for two weeks - a family of 8 - and they offered no apology or compensation for their mistakes. Will never buy from them again, I don't care how low their prices are. "
Date 11/15/12 Rated by: CharlesEDavis
" My convection double oven went out recently. I went to my local, nation-wide, hardware/appliance store’s website and put a new oven into the shopping cart; however, I waited until the next day to make the purchase, and, lo and behold, the price had risen while the oven was in my shopping cart. I made the purchase, but I was fuming. The nice thing about internet search engines is that they continue to work for you without you even knowing it. After I made the purchase, I noticed an ad for a company that I’d never heard of: www.goedekers.com. The ad showed the same oven I had ordered but at an amazing, too-good-to-be-true price. Of course, I was suspicious that something was wrong with this company. I asked my wife to check it out to see if she could find reviews of Goedeker’s; she did find reviews…glowing reviews. Still skeptical, I decided to call Goedeker’s. It was the best call I’ve made in a very long time. I learned about Goedeker’s “white glove” delivery option (they bring it into your house, remove it from the box, look for dings and damage, remove the boxes, and even take away your old oven). Wow! So, I ordered the oven with the “white glove” delivery and canceled the order from the other place. I saved a lot of money and got my oven two weeks before the other company promised delivery. I am very happy with my Goedeker’s purchase. In the future, if I need any appliances, mattresses, or furniture, Goedeker’s will be the first place I look. "
Date 10/9/12 Rated by: Tforc
" Yes it takes a while to get your item but it was worth it for us for free shipping no tax, to our door. Item came undamaged. had no problems. "
Date 7/18/12 Rated by: AlisonI
" It took much longer to actually receive than originally stated (close to 6 weeks) and it was damaged when it arrived. I was told the most they could do would be to order it again (with the possibility it would arrive damaged again). I canceled. "
Date 3/21/12 Rated by: ditchwitch95
" I liked the low price and the free 10 yr warranty and shipping, but the website said 2-4 weeks for shipping. It has already been 3 1/2 weeks and I called yesterday to be only to find out it will be another 3-5 weeks before it leaves the manufacturer! NOT happy about this development. I am also not happy that they didn't bother to shoot me an email about the situation. The CSR said she COULD call the manufacturer to find out their release date, but I actually had to TELL her to before she did it, insteaad of her taking the initiative, which is what one would expect. "
Date 11/30/11 Rated by: GG Mak Verified Buyer
" Horrible customer service. Product was damaged and they were never authorized to sell it! "
Date 11/1/11 Rated by: Roger Hammer Verified Buyer
" Good service, ease of site, clear descriptions. "
Date 10/26/11 Rated by: Richard Owen Verified Buyer
" I received assistance from CSR to complete my order. Because of her knowledge in the process, I could not give you less than excellent. Thanks Judy! "
Date 10/1/11 Rated by: jan olt Verified Buyer
" thnks for your patience "
Date 9/29/11 Rated by: bjbow Verified Buyer
" Call with a question that was promptly answered. Employee was very pleasant. "
Date 9/21/11 Rated by: melaragno1
" I should have read the reviews before making an order. Ordered a bathtub. Indication when ordering and in confirming email was that item was not back ordered and typically arrives in 2 to 3 weeks. After not getting a shipping confirmation withing a few days I began communicationg with customer service. Found out several things: 1) Long wait times when trying to contact by phone 2) Communication to vendor is by email with slow response from vendor 3) Items such as tubs will ship in 3 to 4 weeks from when ordered. Very misleading information at the time of ordering. The positive is they lived up to their 100% satisfaction gaurantee and allowed me to cancel order and credit the purchase in full. "
Date 9/18/11 Rated by: Ray Verified Buyer
" Problem with payPal payment selection did not let me pay with it. So I had to use CC selection. "
Date 9/17/11 Rated by: wendy Verified Buyer
" I just placed my order tonight and am impressed with your business philosophy,prices,and selection. "
Date 9/16/11 Rated by: Michael Booth Verified Buyer
" Very pleased with the ordering process. Waiting to see how the unit is delivered "
Date 9/7/11 Rated by: dzo211
" They sell appliances when don't have in stock and don't know if the manufacturer have. They don't answer the messages after two days..very bad and unprofessional company "
Date 8/20/11 Rated by: NATHANIEL RHODES Verified Buyer
" I know that this maybe a little bit premature but the first item that I ordered (Electrolux cooktop) had a shipping and tracking number within 2 days, So I place an order of a double wall oven hoping for the same results. "
Date 7/31/11 Rated by: Donald Church Verified Buyer
" Best price I found and an easy-to-use site. Most other sites that carried this product were impossible to navigate. Free shipping was a nice touch. "
Date 7/16/11 Rated by: Donna Taylor Verified Buyer
" Web site easy to use. Can tell you more after I receive products ordered. "
Date 6/15/11 Rated by: Silvia Boobar Verified Buyer
" fast and easy "
Date 5/27/11 Rated by: chunwen meng Verified Buyer
" Great pricing! "
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