Date 2/15/13 Rated by: 0815

" Great prices and fantastic customer service. I ordered almost everything for my bathroom and powder room remodel from them. The prices are great. One item ordered was out of stock as clearly stated by the webpage. Everything else was shipped within 24 hours and came to my house in less than one week. 2 hours after ordering, my plumber told me that the shower base won't fit due to drain location, I called them to cancel. There was almost no wait time, very nice communication, the item was canceled right away and minutes later I had confirmation for the refund. Fantastic experience. Other items came in perfect shape. "

Date 1/30/13 Rated by: fitguyone

" I purchased a product that did not meet my States lead requirements. When I was informed of this days later, I was treated as an ignorant, unknowing consumer who should of known what my State allows. After closer inspection of their poorly designed web site, I did see that this info was available. My complaint is this, they immediately had taken my money from my bank account and badgered me to buy something else. I was held hostage by an obviously young and uncaring women who felt empowered by a bunch of thugs (look at the photos on their web site) This was so shocking when I hung up the phone, I was shaking!!! Be warned. I am amazed they have been able to build a business. "

Response from Handlesets.com: "We sincerely apologize for the lack of effective customer service you received when you contacted us for support and for any inconvenience that it may have caused you. We work hard to always be available for our customers and to provide them with thorough follow-up. We strive to offer our customers reliable and dedicated service and we regret that this was not your experience. If you have any further questions or need additional assistance please contact us at (800) 375- 3403 or at CS@Build.com." Date Feb 25, 2013

Date 12/3/12 Rated by: Remodelman

" While doing some research on Standard products for an entire bathroom remodel, I noticed the ad for Build.com on a web page, looked at their site, and signed up for a pro account. WHAT A MISTAKE! I placed an order (even though the prices were only a couple of dollars less than a big box special order program)and the products started to trickle in. It is apparent that these guys simply take orders, and have the merchandise drop shipped (heavy on the drop). Three of the items arrived damaged in three seperate shipments, including a whirlpool tub that had a four week lead time. It looked as if it had gone through a lot to get to Denver. It is very apparent that these "account managers" have never worked in the field, and have no idea what true customer service is other than taking your order. Mine wanted to do most everything by email, in spite of the fact that it is vastly inefficient. Also, they DO NOT understand that contractors often have completion dates that they must honor by contract. Because of the damaged goods, I could not meet my completion date, and asked for a rebate of some kind to appease the client. I have yet to see anything. DO NOT USE BUILD.COM IF YOU HAVE A COMPLETION DATE. You will not be able to complete the project on time. Here it is two months after the order was placed, and I'm still waiting on shipments. "

Response from Handlesets.com: "We apologize for the difficulties you dealt with throughout your experience with us. We strive to provide a streamlined ordering process with prompt customer service follow up and we regret this was not your experience. Our dedicated customer support team is available to help answer any questions and assist in placing orders. For further assistance, please feel free to contact us at (800) 375-3403 or at CS@Build.com." Date Dec 5, 2012

Date 11/23/12 Rated by: Gcordero Verified Buyer

" Product did not appear to have been properly secured when packaged to avoid damage. Glass piece was received broken. "

Response from Handlesets.com: "We apologize that your order arrived with insufficient packaging and for the inconvenience this has caused. We work hard with our affiliates to ensure that all orders are packaged and delivered with the utmost care and we regret that this was not the case for you. Our dedicated customer service staff would be happy to answer any remaining questions or if you need assistance obtaining replacement glass. Please contact us at (800) 375-3410 or at CS@LightingDirect.com." Date Nov 27, 2012

Date 11/14/12 Rated by: GeneNaples

" Love this site, Bought new sink and it had some minor damage during shipping, I called Build.com, I have never experienced such expert customer service. They 2nd Day Air'ed a new sink to me no hassles. Customer service rep sent me all email backups, and even direct dial extensions. Followed up with me by phone and email! WOW! You can’t beat these folks for customer service, they really want to please and make this a pleasant experience. "

Date 11/11/12 Rated by: martodcdc Verified Buyer

" During the ordering process it said that the item would ship within 3 to 5 days. After submitting the payment information it said that the item was out of stock and the "estimated" ship date would be in 10 days. "

Response from Handlesets.com: "We are sorry for the unanticipated delay in the shipment of your order, and apologize for the inconvenience this has caused. We are constantly working with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. Our dedicated customer service team is here to help answer any questions, including a check of current inventory and status of your order. Please contact us with any questions regarding your order at (800) 375-3403 or CS@Build.com." Date Nov 27, 2012

Date 10/15/12 Rated by: EugeneErny Verified Buyer

" CSR was one of the finest customer services reps I have ever dealt with. He was very professional and answered all my questions. Made my purchase very enjoyable. "

Date 9/20/12 Rated by: nannoot99 Verified Buyer

" This is our 3rd purchase from Lighting Direct.Each time the customer service has been beyond my expectation.What a wonderful group of associates LightingDirect has.I hope they are as appreciated there as they are here. "

Date 9/14/12 Rated by: baadbob Verified Buyer

" Freight carrier lost major portion of shipment (3 sinks). When I contacted Faucet Direct Adam Eberhard very efficiently expedited a replacement shipment which arrived in less than 48 hours. Sinks and faucets appear to be as described and of good quality. "

Response from Handlesets.com: "We sincerely apologize that your sinks were lost in transit by the freight carrier and for the subsequent delays and inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations. We regret that this was not the situation for you. For further assistance, please feel free to contact us at (800) 864-2555 or at CS@FaucetDirect.com." Date Sep 18, 2012

Date 9/14/12 Rated by: jimdepo Verified Buyer

" great product,great price, great packaging,and very fast shipping "

Date 9/12/12 Rated by: maagoo Verified Buyer

" It was an excellent experience dealing with this company. Their website is easy to use,the pictures of their merchandise is accurate, ships immediately complete with tracking numbers and are there for you through either email or telephone. This was an easy transaction from start to finish. If you need any of their items then by all means go directly to PullsDirect.com - you will be happy you did.This company has it together!! Regards, Maagoo "

Date 8/31/12 Rated by: thinkbold Verified Buyer

" When making a major purchase (in this case a bathtub) you shop around...and around...and around. :) At some point my eyes glazed over and I felt completely overwhelmed. I noticed Build.com's "price match guarantee" and called just to see if they could provide some perspective. I was lucky enough to have my call answered by CSR. He was patient and clear with me. he listened to what I was needing and was able to offer the best price. I hung up feeling grateful that I had chosen to call. Our conversation was immediately followed up by a standard order confirmation email as well as an additional note from him sharing his extension and contact information. In the sea of websites and deals that promise to be the best, I am incredibly satisfied that, through Build.com, I was able to get a human connection that cut through lots of overwhelming bits of information. I am sure that I made the right purchase from the right storefront. More over, thanks to the fantastic customer service provided, I will not have to peruse hundreds of websites in the future. I will only have to select Build.com and trust that I will be ideally taken care of. "

Date 8/28/12 Rated by: JABECK Verified Buyer

" Great WebSite. Good prices "

Date 7/31/12 Rated by: ellimo83 Verified Buyer

" Shipped quickly, looks great in our entryway, larger then I expected. "

Date 7/25/12 Rated by: ThelmaSouders Verified Buyer

" I called and spoke with Dan. He took my order and answered all my questions. He was extremely helpful. I know I will be happy with my new fan. I'm replacing a fan that's in my family room. Good price for a good product. "

Date 7/18/12 Rated by: gradwell Verified Buyer

" I ordered a light fixture from this company as it was time sensitive and the store confirmed the lights were in stock and shipped in 1 - 2 business days. That was June 24th. It is now July 18 and I get a notice advising it will ship on July 26th. This is pitiful customer service. One would think this store would offer some form of compensation. "

Response from Handlesets.com: "We sincerely apologize that your order has been back ordered with the manufacturer and for the inconvenience that it has caused you. We work hard with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. We are sorry that this has not been the case for you. Our dedicated customer support team is available to help answer any questions you may have about this or any other inquiries. For additional assistance, please contact us at (800) 375-3410 or at CS@LightingDirect.com." Date Jul 23, 2012

Date 7/16/12 Rated by: BarbaraLove Verified Buyer

" The bathroom fixture is beautiful and I would recommend it to others. I was very dispointed in the delivery services it was droped off at my neighbor house. Thank God that my neighbor was kind enough to walk it down to my house. There should be a better service in place for delivery of product because this was not a cheap item and I had already paid for it. "

Date 7/6/12 Rated by: James Greichen Verified Buyer

" Everything was just great-Thanks "

Date 7/5/12 Rated by: emilie carey Verified Buyer

" Delived on time and in good condition "

Date 7/4/12 Rated by: don veselenak Verified Buyer

" Package came in good condition in 7 working days & I was happy about that Kitchen project is running on schdule Thanks to all Don.V "