"Bought a dishwasher and arranged to have Home Depot install it. When the two guys came with the dishwasher they informed me that they couldn't install it because the discharge hose that came with the dishwasher wasn't long enough to reach my garbage disposal and I would have to buy one. They couldn't wait until I went to a store and got one and told me they would have to reschedule an installation date. They then told me that the dishwasher was too far from the disposal (9') and they could not install it at all. (The specs on the delivery sheet said the max distance could be up to 10 feet.) I think these guys just didn't want to do the work. It wans't a new install - I was replacing an older unit. When I called the store to complain I finaly reached someone who told me they couldn't do the install because of a code problem. I checked - this is not true. A registered plumber that I hired had NO problem installing the dishwasher three days later. Oh yes - the discharge hose that came with the dishwasher was the only hose needed to do the job. Gee - they didn't need an extension. This was 100% unlike the fence installation I had from Home Depot two weeks ago. They were here on time and had the job done in 2 hours. They did an excellent job with the fance. They did NOTHING with the dishwasher. "

"Ordered windows from HD with installation. Entire process was a nightmare from start to finish with missed appointments, no return phone calls, incorrect measurements, wrong parts and no help from the company's regional office in Albany. Total incompetence throughout the process. The more I talked to people, the more I realized that this is an ongoing trend with HD in the Hudson Valley/Albany region. Eventually gave up and paid another contractor to correct/complete the job, as I couldn't put a price on my sanity. I gave the regional HQ many opportunities to rectify the situation, but they were even less competent than the rest of the people I dealt with. Will never use, nor recommend, HD for another project again. "

"I call them Home DESPOT. Got a Kitchen, complete. Started in March, finished in Jan. of the following year...incorrectly. Parts were on my bill I never ordered, when they were returned, they were not credited. Workmen didn't show up, and the craftsmanship was shoddy. Went into collections over a non-existant kitchen. Paid a lawyer instead. Ruined my credit. BEWARE"

"Customer service was ok. My products arrived in good condition."

"I purchased a Pagasus Middummer Collection vanity from Home Depot. The unit was missing 3 pull knobs. The installation instructions gave a 800 number to call for missing parts. Calling that number I was told that they did not make that collection. Home Depot's website gave another 800 number to call for warranty issues on same collection. Calling that number I got a recording that the number has been disconnected. Home Depot did not make good on the knobs but said I could return the unit. Unit was installed so this was not an option. So now I need to buy six knobs to replace all since I can't match them!"

"(Houston, Texas)I ordered 2 custom insulated windows, the salesman came to my home and measured when I placed the order. Everything worked out excellent. The windows arrived on time and were installed with no fuss. The crews cleaned up after themselves and the windows work well as promised. The salesman called a month later to check to see if we were satisfied with the windows and the installation."

"I quit buying from Home Depot several years ago when they failed to provide me with a gift card they were supposed to. I purchased Corian countertops and was told that if I purchased a $150 sink from them to go in it, I would get a $250 giftcard. I did and they didn't! Home Depot "farms" out the giftcard program to a private contractor, and it is impossible to get them to do anything, or even talk to you. They finally told me that the sink I bought didn't meet the requirements. Huh? Unfortunately, I had kept everything but the giftcard application that showed the requirements, and they wouldn't send me a copy of it. Contacting Home Depot directly about it proved fruitless. My advice: if you do buy something from H.D. with the promise of a giftcard, keep a copy of everything, but don't expect them to honor it."

"We've had flooring installed many times in different homes.We recently moved and had Pergo flooring installed in our new home by Home Depot. I can't say enough nice things about the entire process. It was professionally done, great value, and turned out absolutely perfect! The installers were neat and left our home in great shape. They actually finished in 1 day!! done right. They even refunded the price of overage flooring and installation. We were very pleased and would recommend Home Depot to anyone looking for great flooring. "

"A manager told me that most of HD items that are listed in-stock is a entisement to get you into the store.Over 75% of HD's items are online only but state they are in stock in stores.Makes you wonder who is the bigger fool ,me for going to the store,or them for listing something they don't even stock!"

"I ordered a rug runner at Home Depot. It took 14 business days to deliver, while many companies take 1/2 that time. The price was good, with free s&h. The day I received the rug, I like it so much, I went back online to order the same rug in different sizes. They were on sale now. I contacted cust. svc to see if they would credit me the difference between the $ I just paid and the sale price. No one bothered responding. Three negatives to shopping HomeDepot.com: longer than others' delivery time (though not horrible), returns must go through the mail and not to your local Home Depot store (inconvenient and costly), and poor customer service (I would have at least appreciated a response to my email. Also, it's the policy of some companies to give you the sale price, if you've purchased the same product within a certain period of it going on sale)."

"Warning!!!Please do not purchase this God foresaken piece of contraption. I purchase this junk from The Home Depot in July 2007 and thought that it would serve the purpose of not having a window unit in my elderly mother's window for security reasons. It was okay the first cooling season and then stored it away properly as directed by the manufactors and brought it out for use in May 2008. In the Heat of by July 2008 this junk stopped cooling. the I took it to the recommended service person for repairs I was told that the compressor was gone up but covered by warrentee however the electronic panal was gone up as well and I was billed $149.00 for the electronic panal. $399. and $149.99 within a years time for this piece of junk is highway robbery and should be outlawed to have such on junk on the market to steal peoples hard earned money."

"The folks at Home Depot in Lexington, SC are courteous and always willing to help. I am a woman who does almost all of my own maintenance and repairs, so this means a lot to me."

"I had a consultation appointment from Home Depot in Palo Alto CA for a possible kitchen remodel and the sales associate smelled like he took a bath in liquor. He was also extremely rude and he did not seem like he wanted to be there at all. This guy started to get angry because I said I wanted to look at my options before I decide to go with them. I was very polite out of fear of what this guy may do. He started saying things like, If you didnt like it. You should have said something and not wasted my time. He kept complaing the whole time he packed up his equipment. I am a woman and all I could think was, How do I get this guy out of my home safely! I will never call Home Depot again for them to send deranged drunks in my home. I feel I cant even complain because this guy seemed unstable and knows where I live. BEWARE!!! "

"We were looking for an item in Lansing, MI at Home Depot and were unable to find the item. We asked a lady who worked there for the location of the item. She did not even stop to acknowledge us and keep walking in the other direction, saying that she did not work in that section. Others we asked were cold and indifferent as well. I'm not sure if all Home Depots are the same but it left us feeling like we didn't want to return. A simple question like asking for the location of an item should be dealt with in such a professional manner. Customer service is something that ever company should hold as an important aspect of their overall corporate culture. We went to Lowes and found the individuals courteous and professional. Unfortunately, as a result of our experience Home Depot will not be a place that we intend on visiting. "

"Ordered three 35"x10" floating shelves (PGM Products)and they arrived damaged. The ends and corners were smashed during shipping. The packing was sub-standard, as they were not packed in an oversized carton with proper packing material around the ends."

"We ordered carpet and vinyl flooring from HD because we had some credit with them. The price was OK (although not the cheapest). It was a real pain to finally get them to do it (after a few missed promiosed dates). The installation quality however was definitively sub par. The vinyl was not installed so it would not roll up at the edges. It is not so clearly visible, as it is 3 inches under the cabinet, but nevertheless. The carpet seams then came apart. I have to admit, they did come back and fix it. What bothers me the most, is that we have now leaned that they overcharged us by almost 15% (and as such they were actually one of the most expensive quotes we had)!"

"HD sold me carpet for installation. I was assured it would be in by a certain date before a roommate moved all his stuff in. It was not. There was a lot of hassle and messing about on the phone with the regional manager, but they did get some installation people in and the carpet was installed successfully. But the floor guys ended up messing up lots and lots of trim, taking it off. However, HD did give us about $400 back on our charges which did give some satisfaction."

"We purchased window coverings at HD and 3 days later the saleslady called and advised us about a great 20 pct off sale. So she cancelled our order and then reordered our window coverings saving us $600.00 !!!! Way to go HD! (and those sales folks are not on commision) Furthermore we have purchased many items from HD and we have NEVER had any problems with anything we have purchased. Possibly those complaining should go in and personally speak to a manager."

"As times and technology progress we as consumers are not considered. It's all about numbers and it is now our responsibilty as consumers to take charge and plant that seed to remind them who we are...Remember we have the BBB on our side and trust me, you mention that to a supervisor it will get their attention. On a happier note, HD seems to have better/reasonable pricing (I paid $4 more per closet bracket(a total of 12 were needed) than Lowes). I recommend doing the research prior to going to your local store. HD will be my first choice for home improvement projects."

"I wanted to purchase a 10X13 carpet from the Home Depot store in Riverhead, NY but they wanted $75 to deliver it less than 5 minutes from the store. And even that was "curbside delivery only", they wouldn't even bring it into the garage, let alone upstairs. AND the associate I dealt with was very rude. I ended up going somewhere else and buying Pergo. I won't give Home Depot another dime. There is NO customer service at this store. "