Home Perfect

 

224 Reviews

Nextag Seller Since 2008

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Ratings Summary

Positive

14 29 168

Neutral

1 1 1

Negative

0 10 55

Overall Rating

4.7 3.8 3.9

Reviews Summary

Recommend store

 

Shop here again

 

On-time delivery

 

Customer service

 

Reviews

Showing 1 - 20 of 224 reviews, sorted by Date

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Recommend store Yes

Date 5/21/12 Rated by: Michael Lewis Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"Good prices, easy to use however I will wait until the goods are delivered before I would give an unqualified thumbs up"

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/15/12 Rated by: Susan_5130455

"I had a great experience shopping at Home Perfect. There was a wide selection and very competitive pricing. When I called to place my order, I had a great sales person who offered support, guidance and useful information. I'd definately shop here again."

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 5/9/12 Rated by: Jerry_5128206

"CSR at Home Perfect was very helpful. His customer service was great. He was patient, worked with me and was very helpful with a return of an item."

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Did other users' seller reviews influence your purchase decision?
Maybe
 
Recommend store Yes

Date 5/8/12 Rated by: ruthfreer

"My customer service provider, was wonderful. The prices were excellent, but service is equally important."

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/7/12 Rated by: Paula Mione Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"Very easy to use, stay in constant communication as to what stage your order is in, customer service is a pleasure to work with,low purchase requirement for free shipping, fast, thorough, efficient, informative and and overall pleasure to do business with!"

What influenced your decision to buy from this seller?
Customer service
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/5/12 Rated by: Kitty Sexton Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"Easy website to use but there was no picture available for the item I ordered."

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 5/4/12 Rated by: Audrey J. Smith-Williams Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"This was my first time using Home Perfect and I found it easy and the prices very well to my liking. I will shop here again if I am in need of any such items."

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Maybe
 
Recommend store Yes

Date 5/4/12 Rated by: IvannaB

"Excellent sales help with Adam, fast delivery, competitive prices. I ordered a complete bathroom and was notified immediately of any out-of-stock items, but even those arrived quickly. Adam even called to make sure my delivery went okay. Would definitely order from them again. "

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/3/12 Rated by: Hoosier_Daddy

"We have placed 2 orders with HomePerfect. The first was for Hansgrohe valves and trim for 3 tubs. The second order was spouts for two of the tubs. Both orders arrived quickly, and were very well packaged. The products in the first order were fine, but BOTH spouts had manufacturing defects (gouges in the metal before chroming). I called HomePerfect and they asked for pictures of the defects. I emailed pictures and HomePerfect arranged for FedEx to pick up the spouts the next day. They credited my full purchase amount back a few days after they received them. I wish they had replacements but by then they were backordered so I had to buy eleswhere (for a higher cost)."

What influenced your decision to buy from this seller?
Prices
Product selection
Seller reviews
Did other users' seller reviews influence your purchase decision?
Maybe
 
Recommend store Yes

Date 5/3/12 Rated by: Don Nix Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"Shopping was easy and straight forward. Information on returns available. PayPal available. Good experience expecting a good delivery."

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/3/12 Rated by: hapi Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"AWesome"

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/1/12 Rated by: doug thompson Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"The site was very easy to search and compare, with many different products. The prices are also very good."

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/1/12 Rated by: twelton66

" Best bang for your buck. Needed a new toilet and begin searching for a cheap one. Long story short we bought a luxury toto toilet at a lowest price I could find anywhere! It got even better, the toilet came way sooner than expected; it actually came the next day! "

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Reputation
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
 
Recommend store Yes

Date 4/27/12 Rated by: Ariana_Z

"Great customer service, very helpful representative, knowledgeable and not misleading. Super fast delivery."

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Seller reviews
Did other users' seller reviews influence your purchase decision?
Maybe
 
Recommend store Yes

Date 4/24/12 Rated by: Pierson Chris Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"Found the check out to be redundant and drawn out. I used paypal shouldn't have had to enter shipping info."

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store No

Date 4/12/12 Rated by: dfpri

"Would not order again, unrealistic/poor customer service. I had a bit of difficulty ordering my 2 toilets and faucet- I would say a model number and the representative would pull up a different item all together. This happened 3 times. Finally, I got the order placed. It took a little while to arrive because there had been a confusion over one of the items in the warehouse so I had to call and follow up. Then I received the items on a pallet. The company did say that I needed to open and review the products within 48 hours of receipt but this is completely unrealistic. I am an older female and had to wait a few days for my contractor to open the packaging as the toilet tanks were extremely heavy. Of course, when they opened one of the boxes 4 days after delivery, one of the toilet tanks was broken. Home Perfect declined to repair or replace the toilet or help me in any other way. I am very disappointed in this company and would not order again."

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Maybe
 
Recommend store Yes

Date 4/4/12 Rated by: Terrence Sterling Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"quick & fast"

What influenced your decision to buy from this seller?
Prices
Product selection
Seller reviews
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store No

Date 4/3/12 Rated by: PamInGA

"Our faucet arrived in a timely manner, however it was damaged. I contacted them the SAME DAY and emailed a photo showing the scratch, per their instructions. From that point on, I have not received satisfactory customer service. After nearly a week, they sent the UPS shipping label for me to return the item. No where in their process did they inquire whether I wanted a refund or replacement, so I emailed them. Told them I wanted a replacement, something I've told them several times. Was told that I'd get an email asking me that after they received the return. Never got it. Never got anything acknowledging receipt of return. Finally emailed them AGAIN and was told their tracking number showed the label wasn't used. I sent them the tracking number from my receipt, which was different from theirs, and FINALLY a week after it arrived, I received an email stating that they would refund my money. I WANT AN UNDAMAGED ITEM!! How difficult can this be? Apparently too difficult for them! It's now been over a month...I'm STILL waiting..."

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
Yes
 
Shop here again No
On-time delivery Not received
Customer service Poor

Date 4/3/12 Rated by: Roger L Pastwa Verified Buyer

Verified Buyers have completed
a purchase from this seller.

"Ordered on 3/31/12, said it was in stock. It's now 4/3/12 notified customer service about order. No response. Not impressed."

 
Recommend store No

Date 3/30/12 Rated by: Johnnyc1254

"I ordered a moen shower/spa in Feb. Called on March 9 and was told that there is a1-2 week backorder. Guess what, called again on 3/30, still no faucet, still being told 1-2 week backorder, but this time rep told me that I am getting the faucet so cheap, I have to wait. If I was not happy with that, he would cancel the order and I could order from someone else. Asked to speak to a manager, was put on hold for 38 minutes, then disconnected. I wouldn't buy OR recommend this company to my WORST enemy."

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
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