JCPenney

Store Information

JCPenney

Customer Service

Phone

1-800-322-1189 

Hours

24 hours a day 

Fax

 

E-mail

 

Info

Additional Customer Service Numbers: Credit Customer Service 1-800-542-0800 APO/FPO Customer Service 614-759-7357 (toll call) Gift Registry 1-800-JCP-GIFT (1-800-527-4438)  
 
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Payment Methods
 
American Express/Optima
 
MasterCard
 
Visa
 
Discover/Novus
 
Purchase Orders
Info
Delivery Methods
 
Priority Next Day Air
 
Standard Next Day Air
 
First Class Air (2-3 days)
 
Standard Ground
Info
Return Policies
 
Money Back Guarantee: 30 days
 
Return Merchandise Authorization
 
Restocking Fee: 0%
 
Merchant Pays Return Shipping
Info With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Without a receipt: Returned items reflect the lowest "on sale" price within the last 30 days, plus applicable sales tax, only in the form of a JCPenney Gift Card or credit on a JCPenney charge card. Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.
Special Features
 
Secure Ordering/Payment System
 
Online Ordering Shopping Cart System
 
Online Order Tracking System
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