Store Information
Customer Service
Phone
1-800-322-1189
Hours
24 hours a day
Fax
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Additional Customer Service Numbers: Credit Customer Service 1-800-542-0800 APO/FPO Customer Service 614-759-7357 (toll call) Gift Registry 1-800-JCP-GIFT (1-800-527-4438)
Payment Methods
American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders
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Delivery Methods
Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground
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Return Policies
Money Back Guarantee: 30 days
Return Merchandise Authorization
Restocking Fee: 0%
Merchant Pays Return Shipping
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With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Without a receipt: Returned items reflect the lowest "on sale" price within the last 30 days, plus applicable sales tax, only in the form of a JCPenney Gift Card or credit on a JCPenney charge card. Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.
Special Features
Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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