I've been using this machine for 8 months now, for a family of four. I am in love with this machine and the convenience of doing one load a day, usually in the morning, come home and it is done! Like a dishwasher. It has changed my practice of doing mountains of laundry once or twice a week, up and down the basement stairs, sometimes not getting to transfer the clothes from the washer to the dryer right away (imagine if we saved all our dirty dishes for once or twice a week, loading and unloading, to get it all done, or had to move the dishes into a dryer after they were washed!) to a daily easy task of loading once and unloading once and it's done. I can't say enough about the genius of this design and only wish I had discovered it years ago. The wrinkles are a small price to pay, in my book. I agree with the above posts that if you do not overload, it is not so bad. If you fold the clothes immediately after removing from machine, the wrinkles are less stubborn. But it is a different technology and so some wrinkles are inevitable. Not everything, just cottons. I held onto my conventional dryer for months and finally got rid of it when I realized I would never use it again. The feeling I get about this machine is like a kid at Christmas! Makes doing laundry a breeze! :)