Overall
Ease of Use
Features
Quality
Beware--Save yourself time & $
Review From: NHebbe, Aug 12, 2003
DO NOT BUY THIS PRODUCT FOR ANY
REASON. I recently purchased this
product for its firewall protection (I
was previously using a simple HUB and
LAN to connect to the internet). I was
able to connect through a remote VPN to
a FTP site to upload and download my
work until I installed the router. I
spent the last two weeks, nearly daily,
for multiple hours at a time, on the
phone with customer support. The total
lack of support was appalling. Most of
the time, it seems, the phones are
forwarded to India (or somewhere
similar) where the customer service
reps can barely speak English and get
upset with you when you ask them to
repeat themselves. They also have to
constantly put you on hold to ask
someone else or "research" to find the
answers to your questions. They do not
seem to know which end is up, let alone
how to offer technical support for this
product. LIKE I SAID, DO YOURSELF A
FAVOR AND AVOID THE HASSELS. I have
now removed the router (with
considerable effort and frustration)
and now my computer is back to normal.
Now we will have to search for a new
way to protect ourselves from "prying
eyes" on the internet.