LuckyVitamin.com

Review Summary

* * * * *
200 Reviews
 
Last 30 days Last 90 days All Reviews
Positive 0 0 193
Neutral 0 0 2
Negative 0 0 5
Overall Rating 0 0 4.6

Reviews

Recommend store: No
Date 7/7/13
Rated by: Kaab
Do not count on LV for customer service if you have a problem. I was a loyal customer for years, spending a couple thousand dollars with them. Then their customer service team failed to respond to me after I pleaded with them repeatedly to do so. I asked myself if the fault was mine - I had complained about two separate issues in a few short months. Was I being too demanding, too grouchy? To summarize the two issues: An item I ordered took almost three months to reach me. Understandably frustrated, I asked if I could get a discount on that item (10pc would have shut me up - anything to know that LV cared about my wait, that they felt bad about it. By the way, my credit card had already been charged.). I also asked repeatedly for a supervisor to contact me. Neither request happened. Nonetheless, I placed another order. This one arrived with one of the products - a bleach-free whitening agent - spilled over everything else (A toxic product? I still don't know since they never answered me.). Everything was soggy, and my hands got red and flaky from cleaning up the mess. I sent pictures of all of this. No response. No letter. No explanation to tell me if I need to be concerned about this product spilling. If it's a health risk. If I need to throw all the other products away. Nothing. I was flabbergasted. So no, I don't think I was asking too much or being overly annoying. LV dropped the ball twice in a matter of months, and didn't bother to fix anything or even contact me despite my pleading. As a last resort, I tracked down the business mailing address of the owner of Lucky Vitamin. I printed out the emails I had sent customer service, and included a short hand-written note to him telling of my sadness in the way I was treated. Never heard back from him. I guess the actions of his customer service team are no surprise.
What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Maybe
Recommend store: No
Date 7/17/12
Rated by: Canadian3344
I ordered 12 bottles of one supplement. Two days later I received a partial shipping notice. They shipped only 4 bottles and put 8 on back order. Note that nowhere during the check-out process they bothered informing me that the product I was ordering, in fact, was out-of-stock. It took them TWO days to do so. They never asked my confirmation for the partial shipment. I would have cancelled the whole order if I had known. I had limited time for shipment to arrive and any delay was unacceptable for me. The customer service was not willing to correct their fault. I suggested that they shipped the remaining bottles by a courier or shipped to my new address, but received "NO" answer to both proposals. I escalated to the manager. While talking to me, the manager cancelled the remainder of the order WITHOUT asking my confirmation! Again, instead of proposing solutions, he said "NO" to all my my attempts to solve the problem THEY caused! On top of it, he had to figure out how to refund the shipping cost associated with the cancelled portion of the order. The shipping charge is OUTRAGEOUS! While other companies charge fixed price per order, LuckyVitamin "offsets" their "low" prices by ripping us off with inflated shipping charges. The shipping is very slow: I already receved my order from other company, which I placed three days after this one, but LuckyVitamin's order has not arrived. The other company used the same shipping method. Definitely, that was my first and last purchase from LuckyVitamin.
What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
Recommend store: Yes
Date 1/17/11
Rated by: nicole_4862849
I have been a day care provider for many years and have used every brand ever made. this cream works wonders on diaper rashes that are hard to cure. I love it and recommend it to all my clients and new parents. try it and you will not be sorry. Best cream you can buy.
Did other users' seller reviews influence your purchase decision?
No
Recommend store: No
Date 8/17/10
Rated by: Inna_4784972
Thouht great prices, the order never arived! They keep blaming UPC. I called them several times, they promised action. No outcome. Managers never returned my call. Big cheats. BE AWARE. DO NOT TRUST THEM!!
What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
Recommend store: Yes
Date 5/3/10
Rated by: genius03
Badly packaged.Fortunately I ordered something that was not breakable. Wide variety, good prices, have ordered before and the same thing happened. Get with the packaging!
What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
Yes
1
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