Store Information
Customer Service
Phone
877-445-4486
Hours
10am - 6pm PACIFIC
Fax
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Monday - Friday
Payment Methods
American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders
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Delivery Methods
Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground
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Orders may also be shipped via expedited delivery for an additional fee. Free shipping does not apply to selected manufacturers, sale items, and oversized or special order items. Large or oversized items may be shipped via freight carrier.
Return Policies
Money Back Guarantee: null days
Return Merchandise Authorization
Restocking Fee: 15%
Merchant Pays Return Shipping
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Lumens accepts returns for regularly-priced items within 30 days provided that the product has not been installed, has not been damaged in any way, and is in its complete and original packaging suitable for resale. We do not accept returns of light bulbs, lamp shades, and customized products, products built to order, sale items, or items that have been cut or installed. Costs of any free shipping included in the initial order will be deducted from the refund.
Special Features
Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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