MyJewelryBox.com

Store Information

MyJewelryBox.com

Customer Service

Phone

1-866-443-8652 

Hours

Monday - Friday 9:00 AM to 19:00 (EST). Weekends: 10:00 to 16:00 (EST). 

Fax

514-937-2375 

Info

Reach us by email, toll-free by phone or speak to an agent directly online via our Live-Chat.  
 
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About Seller MyJewelryBox.com is the leading online jeweler with over 100,000 satisfied customers. For all your special occasions, holiday shopping and everyday gifts, we invite you to shop MyJewelryBox.com to receive the finest top-quality jewelry at unbeatable prices. MyJewelryBox.com is proud to offer a more robust and secure site to our clients and the best customer experience in the Online Jewelry Industry. To contact our customer service representatives or find out more about MyJewelryBox.com call us toll-free at 1-866-443-8652 or email us at info@MyJewelryBox.com.
Payment Methods
 
American Express/Optima
 
MasterCard
 
Visa
 
Discover/Novus
 
Purchase Orders
Info Google Checkout, PayPal Express & PayPal90 are also available. Don't pay for 90 days with PayPal90!
Delivery Methods
 
Priority Next Day Air
 
Standard Next Day Air
 
First Class Air (2-3 days)
 
Standard Ground
Info Proud to deliver with FedEx-USPS using the methods below: 1.Standard Free Shipping: Shipping with this method is available for free on all orders. Orders shipped by this method will arrive in 4-10 business days after the parcel has been shipped from the MyJewelryBox.com warehouse. This method of delivery uses FedEx SmartPost or UPS Innovations. 2.FedEx Ground Shipping: Shipping with this method is available for $5.99 on all orders. Orders shipped by this method will arrive in 3-7 business days after the parcel has been shipped from the MyJewelryBox.com warehouse. 3. FedEx Express Shipping: Orders that require an expedited delivery time can upgrade to this shipping method for $11.95. Orders shipped by this method will arrive in 2-3 business days after the parcel has been shipped from the MyJewelryBox.com warehouse. 4. FedEx Express Overnight: Order that are in stock can be shipped with this special premium service. These orders usually ship out the same day and will arrive in 1-2 business days from time of shipment. A cost of $21.95 is associated with this method and it is not available on all items. ****NOW AVAILABLE: INTERNATIONAL CHECKOUT AND SHIPPING.****
Return Policies
 
Money Back Guarantee: 30 days
 
Return Merchandise Authorization
 
Restocking Fee: 0%
 
Merchant Pays Return Shipping
Info MyJewelryBox.com wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below. How to return an order: 1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service or click on the 1-866 phone number on the top of your screen. Select 'Return Authorization Form' on the left side in the help page. Fill in the appropriate information and then follow the instructions below to return your package. 2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by MyJewelryBox.com. Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft. 3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at MyJewelryBox.com for quick and easy refunding. 4. All Return Packages should be Mailed to: In USA: MJB Marketing Inc. 12 Nepco Way Plattsburgh, NY 12903 USA In Canada MJB Marketing Inc. 1751 Richardson Ave., Suite 6.104 Montreal, Qc, H3K 1G6 CANADA Return Process The MyJewelryBox.com warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. MyJewelryBox.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse. Required Conditions of Return -Packages without a return authorization number (RMA#) will not be accepted for refund. -All certified items sent with a diamond certificate must be returned with the certificate, otherwise a charge of $98 for recertification will be charged upon reciept of the item. -Items must be returned in the same condition as they were sent from MyJewelryBox.com within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair. -Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
Special Features
 
Secure Ordering/Payment System
 
Online Ordering Shopping Cart System
 
Online Order Tracking System
Info Free Gift Box with every order. Need an opinion? You can email to a friend directly through our website!
Warranty Policies
Info 90 Day Warranty All products purchased from MyJewelryBox.com are automatically covered by our 30-day Satisfaction Money Back guarantee, and a 90-day product warranty. We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back at the customer's expense to our offices for inspection. If the problem is deemed to be from a structural defect, we will repair or replace the item at no charge to you. This warranty is valid only for defects in manufacturing and is based upon inspection and sole determination, by MyJewelryBox.com staff of highly-trained, jewelry industry professionals. If the damage is caused by normal wear-and-tear, then our offices will repair your jewelry at cost. Our limited 90 day warranty excludes repair, sizing or cleaning performed by someone other than MyJewelryBox.com; should you decide to have work done on your jewelry locally, we recommend selecting a jeweler that guarantees his or her own work. The 90 Day Warranty excludes damage caused by excessive wear and tear, intentional or accidental abuse, and loss or theft. Our warranty is available and valid only on products/jewelry items purchased from MyJewelryBox.com. MYJEWELRYBOX.COM DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. For any specific questions, or additional information on how to obtain warranty service, please feel free to contact our Customer Care Team at 1-866-GIFT-MJB (443-8652).