Online Boot Store

Review Summary

* * * * *
200 Reviews
 
Last 30 days Last 90 days All Reviews
Positive 0 0 177
Neutral 0 0 8
Negative 0 0 15
Overall Rating 0 0 4.4

Reviews

Recommend store: No
Date 7/29/14
Rated by: Minkybut
"WORST customer service ever. I ordered a pair of Irish Setter Boots in May 2014. After a week they said they were out of stock but would be back in stock in July. I asked if I would be able to get the same price and was told yes. All communications were by e-mail so I have records. Waited till July, told boots were in stock on the day they had promised. However they had gone up $30 and would not give me the original price. After 10 phone calls and 8 e-mails they finally agreed to give me the original price. Now 9 days after that was settled I get a e-mail telling me my order was cancelled because the boots are out of stock. This company is bad news, do not buy from them."
What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
Recommend store: No
Date 2/14/14
Rated by: hensley_5368474
Ordered boots they came in a timely manner. Wore the boots 2 days and they were to tight where the composite toe was around foot . I call the online boot store after being disconnected twice I sent an email to them and after 2 days they responded on how to return them . So I took them to UPS store paid to send them back had confirmation that the boots were delivered in 3 days. 3 weeks later I had to contact the online boot store to find out status on my boot exchange for a wider size the person I spoke with said they had not received the boots and I informed her that they had about 3 weeks prior she said she would follow up.2 days later I received my boots that I originally purchased with a note that said they would not accept the boots for return because they had been worn outside. I am not sure how you can break in boots without wearing them a little. By the way the boots are still in excellent condition. They are just to tight. That said I will never buy from online boot store again.
What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
No
Recommend store: No
Date 10/30/13
Rated by: ttaylor27
Worst company I have ever dealt with. Would not do a price match like advertised. Three days after ordering they cancelled my order because the product was not in stock and it will take more than 5 days to get the money refunded.
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
Recommend store: No
Date 6/26/13
Rated by: CSLS82
I Placed my order 6 days ago. Customer service is not helpful at all. They can't even tell me if they have shipped. I keep getting told to call back tomorrow. I will NEVER order from this place again.
What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
Recommend store: No
Date 2/17/13
Rated by: tomk901
I would not order from Online boot store again. Standard shipping took over 2 weeks. The boots were the wrong color (compared to the website pic) so I sent them back. Customer Service told me they would waive the restocking and reboxing fees, but that never happened. I have contacted their Customer Service 3-4 times with no response even though I have an email saying the fees would be waived. This is the worst on-line shopping experience I have had.
What influenced your decision to buy from this seller?
Other - Don't know
1
View Recent: Products (0) | Searches (0) | Sellers (0) My Favorites: Products (0) | Searches (0) | Brands (0) | Sellers (0) | My Lists (0)
NexTag. Scroll To Top | About us | Terms of Use | Privacy Policy (New) | © 1999-2016, Nextag, Inc.