"Overstock.com is one of the first places I look for anything. Their ordering process is easy and operates smoothly. There have been a couple times receipt of the item has taken longer than I liked, but considering the lower item pricing and reasonable shipping costs, I can live with that. I had an item arrive damaged and the customer service department immediately replaced the item with one phone call and no hassles. Would not hesitate to do business with "O" again! "

"I rented a car for August 9, 2006 in Columbia, SC at Thrifty Rental through Overstock.com¿s travel department. I flew in late, got to the counter and was told they had no cars. They didn¿t offer me any compensation, no apologies, no help finding a car somewhere else, nothing. I was fortunate that Budget was still open and had some cars available. And for an additional $60 (the clerk felt sorry for me and gave me a discount or it would have been more) I was able to get a car. Overstock makes it extremely difficult to contact them. Their ¿feedback¿ form has a ¿send¿ button at the bottom that doesn¿t work. They have a general email address at info@overstock.com. I already read articles on how they receive thousands of emails daily. I¿m sure mine will get lost in the pile. I called their numbers and nobody could help me. They are too big to care about their customers anymore. I can¿t afford to get left hanging like this and won¿t ever book through them again. Additionally, I used to shop with them fairly often, but given their lack of customer response, I won¿t be shopping there anymore either. "

"shipping was on time and the product was perfect, just hoped the shipping would have started a little sooner."

"I am shocked that I am still having trouble with my order. I ordered a DVD box set on 12/7/05 with hopes to have it before Christmas for a present. As of 1/4/07 I have yet to receive it. I never received any correspondence from Overstock.com stating there was an issue with the shipment, although their website reflected my purchase has yet to be delivered (currently listed as ¿Accepted¿). The USPS provided the following details regarding the package, ¿The U.S. Postal Service was electronically notified by the shipper or shipping partner on December 08, 2005 to expect your package for mailing. Information, if available, is updated every evening. Please check again later.¿ To me this implies Overstock.com never gave the package to the USPS for delivery. I called Overstock.com twice in hopes to get my purchase. I was told that according to Overstock.com¿s policy, I would have to wait 8-10 weeks while they ¿perform a trace on the shipment¿ before I could receive a refund or have another DVD box set sent to me. What a scam! Buyers should beware of companies such as Overstock.com that hold customer¿s money hostage while Overstock.com gets their act together."

"terrible return service."

"The order arrived when Overstock.com said it would and they sent emails with the progress of the order. Excellent - I will buy from them again."

"always reliable - "

"The prices are good for the most part, but beware of their very strict return (no exchange) policy and horrible, horrible customer service. I sent two messages regarding a problem with my order; it's now been a month since the first email and I've heard nothing in reply, even though they state a response time of 24 - 48 hours. In the end, I just ended up buying another copy of the damaged DVD because I'm so fed up. I do not recommend this merchant unless you're desperate to find something. Otherwise, just visit DeepDiscountDVD.com. Much better service!"

"good selection. good prices. accurate and fast orders."

"I ordered a DVD on Dec. 4. Overstock said that they shipped it on Dec. 6. When it did not arrive, I inquired about it. Overstock responded that I should wait 15 business days. When I emailed them on 12/28 and asked for a replacement or refund because I still had not received my DVD, they said that they have a lot of confidence in the U.S. Postal Service and I should wait longer as I would eventually receive my DVD. They refused to credit me a refund or send me a replacement item at their expense. They did give me a $3 credit on future purchases at overstock.com. But this won't do me any good as I don't intend to ever again make a purchase on overstock.com. Their customer service is very poor. They claim to make customer concerns their highest priority but they don't deliver on that claim. The U.S.Postal Service delivery confirmation website clearly indicated that I had not received my DVD. And it said that U.S.P.S. had been electronically notified of a shipment from overstock.com. But it did not say that the U.S.P.S. ever received the item for shipping. The company should be named overcrock.com or maybe overcrook.com "

"I tried to order 10 different books of various quantities. Their website would not let me expedite shipping to my state. When I called to do the same thing, they again would not expedite the order to me. They also require the last 4 digits of your social security number, which can lead to identity theft. Not secure at all."

"OK I ordered a book at Overstock because they provided the best price. The book never came. I sent emails to their customer services and never got any response. Later I went abroad and just put this behind. And I finally got the same book from Amazon. I won't waste my money on Overstock anymore"

"I have had nothing but good experiences with overstock and always go there first before anywhere when I am looking for anything."

"Order arrived promptly. All items were well packed. In case of returns, the label did not include a return address."

"ordered a memory foam pillow - arrived 4 days later. quick, smooth transaction. will definitely consider buying more stuff from them in the future when the occasion arises."

"I used both the internet and had to follow up by phone because I made a mistake with my order. The customer department was extremely useful. My only comment that is negative is that I wish I could have fixed my order on line. There is no way to do that. But, the service was great and I would receommend it to anyone"

"Overstock has come of age - they do a great job not only for one- off "overstock" items where they got their start, but now also with books, music and video, where their prices are often a good deal lower than Amazon. I find them to be very prompt and efficient in communication, shipping and customer service. Recommended!!"

"Overstock has come of age - they do a great job not only for one- off "overstock" items where they got their start, but now also with books, music and video, where their prices are often a good deal lower than Amazon. I find them to be very prompt and efficient in communication, shipping and customer service. Recommended!!"

"Love shopping with this online vendor. The selection they have is excellent and the shipping costs are more than reasonable. I have not experienced any problems with anything that I have ordered from them and I have ordered plenty."

"Purely amazing. I was about to order from Amazon and then did a quick search and noticed these guys were far less on every book I was getting. I have no idea how they did it, but at the cheapest shipping option ordering on Saturday at midnight, I got my books on Tuesday. A friend did another order and again recieved his books in three days with the cheapest shipping option. They've got our business for good."