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Nextag Seller Since 2006
Phone (866) 556-0224
Hours Mo-Fr 5am - 7pm PST Sa-Su 7am - 4pm PST
Fax (877) 247-1058
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Date 3/22/14 Rated by: stevem50
" I purchased a product from this company and it does not fit. I have been trying to contact this company for 1 week to get an RMA to return and receive a refund and have received zero response. This companies website claims superior customer service. There is zero customer service. "
Date 6/24/13 Rated by: Millitello
" Bought heating element for my hot tub from pool supply world on June 8th. The element I had received was not the one I had ordered. They took 2 days to reply to my Return request and they then asked for pictures so I did as requested. Another 2 days go by for me to get a call from them saying my pictures were not clear. I open them on my computer straight from my email and they are fine. So they ask that I send them more pictures. So I again sent them more pictures as requested on the 17th and here it is the 24th and I have yet to hear back from them. WILL NEVER BUY FROM AGAIN!!! WORST CUSTOMER SERVICE I'VE EVER EXPERIENCE!!! "
Date 6/12/12 Rated by: Ben Verified Buyer
" I bought Paint from Pool Supply World - Blue Ice color. When I painted my pool, it came out in multiple shades of blue and looked terrible. I contacted Pool Supply World and expected a bit of a battle - but instead one of their managers got on the phone and ended up refunding most of the cost and provided some new paint to fix the worst offending areas. They really wanted to make sure that the problem was taken care of, even though the pool paint manufacturer (beware of them) was the one who screwed up. "
Date 5/21/12 Rated by: tina wagoner Verified Buyer
" great service, got my order quickly, very satisfied "
Date 5/17/12 Rated by: Miguel Vasquez Verified Buyer
" Always great quality items at very competitive pricing! "
Date 5/17/12 Rated by: Frank Verified Buyer
" Great product, shipped on time "
Date 5/17/12 Rated by: Ken Agar Verified Buyer
" Item shown as available online, place order, received a call next day informing item was on back order, wait time 2 weeks. "
Date 5/14/12 Rated by: Shelley Frawley Verified Buyer
" I was very glad to find my Polaris 360 on line and for 1/2 the price it was quote to me by my pool service. Thrilled to get it so quickly too and I have it up and running with minimal effort. Thank you "
Date 5/14/12 Rated by: Karen Quinn Verified Buyer
" Excellent service! Delivery was prompt and in excellent codition.Rep who helped me was above and beyond!! "
Date 5/11/12 Rated by: Steve Verified Buyer
" Package received in about 5 days. Took longer to read the directions than to install the new Navigator Pro. Work perfectly and pool looks great. Thanks "
Date 5/11/12 Rated by: Roland Barcenilla Verified Buyer
" So far very satisfied with the pruduct and price "
Date 5/9/12 Rated by: Sally Schmidt Verified Buyer
" Great price and the product arrived quickly. "
Date 5/9/12 Rated by: Torchy Massie Verified Buyer
" We rec'd the pump on time, installed it, but it kept shutting off. It was defective. I called Pool Supply World and they immediaely shipped us out a new pump replacement. We are to receive it this Thursday. Their customer service is great and we will do business with them again in the future. "
Date 5/7/12 Rated by: Monique McGlinch Verified Buyer
" After searching many different internet sites, reading reviews and comparing prices, Pool Supply World fit all of my shopping needs. "
Date 5/7/12 Rated by: douglas mcnair Verified Buyer
" Great Web Site and chat support. "
Date 5/7/12 Rated by: firstname.lastname@example.org Verified Buyer
" Good service on line, and on the telephone "
Date 5/7/12 Rated by: Guy Madden Verified Buyer
" This is the second order I have placed with Poolsupplyworld. Your site is very well organized with product information which then leads to product purchase. Also, your products are properly priced. Thank you "
Date 5/7/12 Rated by: Susan Verified Buyer
" What a lovely pool supply sight! I did an on-line chat and had all of my questions answered without the phone wait time. Loved it! I will definitely use PoolSupplyWorld again! "
Date 5/7/12 Rated by: Drew Verified Buyer
" Pre-sale response to questions was excellent, and item was delivered quickly and in great condition. "
Date 5/7/12 Rated by: Michael Verified Buyer
" Excellent Service "
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