Return Policies
Money Back Guarantee: 14 days
Return Merchandise Authorization
Merchant Pays Return Shipping
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If you would like to return a chair for any reason other than warranty related items, the following terms apply. Returns will only be accepted for items in the exact same condition as they were received and must be shipped back to me within 2 weeks of original receipt. Before returning any chair, you must call me to receive a return authorization number. Any chair returned without a return authorization number will be refused and shipped back to you at your expense. Customer is responsible for all freight charges for returned merchandise. Once received back you will be credited the full sale price less a 15% restocking fee and actual shipping charges to get the chair to you. Please contact me with any questions about this return policy.
Warranty Policies
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I warranty all of my chairs for 30 days from delivery that does not function according to the manufacturers specifications. If there is a problem with a chair, the purchaser must take the chair to the nearest approved repair facility to have the problem diagnosed and obtain a written estimate of repairs. Purchaser must then contact Marc's Mobility before any repair work is done. At that time I will make the choice of having the chair repaired or shipped back to Marc's Mobility (at my expense) and replaced with another chair. Warranty is void if chair is damaged due to misuse, accident, or if the chair is used in any way that would not be covered under the terms listed in the manufacturers original warranty.
Any questions about this policy, please contact me during normal business hours.