Date 5/21/12 Rated by: Larry Doores Verified Buyer

"Easy to find items called to ask a question which was considered and answered in timely manner. ONLY ISSUE is when will the item ship. This was not stated anywhere. "

Response from Pullsdirect: "We apologize for the delayed shipment of your order and for any inconvenience it has caused you. We work hard to make sure that all orders ship complete and in a timely manner to all destinations and we regret that this has not been your experience. Please be advised that most orders will ship within 3-7 business days from any given warehouse containing stock. Our dedicated customer support team is available to help answer any questions you may have about shipments and tracking. For further assistance, please feel free to contact us at (800) 864-2555 or at CS@FaucetDirect.com." Date May 22, 2012

Date 5/20/12 Rated by: Susan Verified Buyer

"As stated previously my experience was terrific"

Date 5/19/12 Rated by: Rex Narvasa Verified Buyer

"There's so much selection that and price are inexpensive that we were able to buy the items we really like. Specifications and descriptions are thorough that I was able to incorporate in the design criteria and make the concept feasible."

Date 5/19/12 Rated by: Marjie Lischer Verified Buyer

"Great prices, fast service. "

Date 5/19/12 Rated by: Rena Einum Verified Buyer

"Nice website, easy to find products, easy check out. I would highly recommend this site if you are in the building process."

Date 5/15/12 Rated by: Carmen Brevard Verified Buyer

"I have been shopping with you for a while and have been very happy with every purchase. Everything was as described online and color was perfect. I had one item that I was not crazy about and sent it back and received a refund with no problem. When I called customer service for help, they very helpful and assisted me with reordering a new light. "

Date 5/15/12 Rated by: Jennifer Rice Verified Buyer

"The website is easy to navigate, but I'm not very familiar with plumbing, parts, etc so I needed to call for help with my order. The sales associates were extrememly helpful and even called to answer questions that they weren't sure about. They saved me a lot of money and time."

Date 5/14/12 Rated by: Janice Zima Verified Buyer

"I had made an order originally with an out of stock item, and the sales rep went out of her way to get this corrected"

Date 5/14/12 Rated by: sharon gilmer Verified Buyer

"Customer service at Faucet Direct have always been very helpful. I would recommend the company whenever possible."

Date 5/14/12 Rated by: tom blaise Verified Buyer

"I spoke to SCR about the shipping cost. He took care of the problem quickly and efficiently. kudos."

Date 5/12/12 Rated by: Jacqueline Kerr Verified Buyer

"I was referred via Amazon and your site was user friendly. "

Date 5/12/12 Rated by: Harvey Bridgeman Verified Buyer

"The product selection and purchase was easy. The shipping rates are a joke. I am very familiar with shipping rates and the shipping rate for this purchase is less than half what was charged. I guess if you decide you want something there is a sucker born every minute. Bad buisness. "

Response from Pullsdirect: "We apologize that the shipping cost did not meet your expectations and for any inconvenience this may have caused. We only ship using traceable sources, like UPS, which can impact the cost of shipping, along with the size and weight of the products. Shipments to Canada will incur additional charges. Our dedicated customer support team is available to answer any questions you may have about shipping costs and can assist you with any remaining issues with your order. For further assistance please contact us at (800) 375-3403 or at CS@Build.com." Date May 14, 2012

Date 5/11/12 Rated by: Marjorie Lischer Verified Buyer

"Great prices and products"

Date 5/11/12 Rated by: Karen Hench Verified Buyer

"Your On Line Chat Operator Kristina was a great help!! I was looking for a filter that had been disconnected and she took the time to find me a replacement that would work on the existing faucet. She set me up with the proper link and I was able to make my purchase through FaucetDirect and my replacement is now on it's way...Thank you !! :)"

Date 5/10/12 Rated by: Lisa Masterson Verified Buyer

"Several companies sell the Bella sink I ordered. Build.com ONLY got my order because you had 4 in stock and it would ship in 2-3 business days. It's now 4 business days later and guess what - no stock available until JUNE!!!!! The whole remodeling project is now on hold..."

Response from Pullsdirect: "We apologize that your Bella sink has been back ordered with the manufacturer and for the inconvenience that it has caused you. We work hard with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. We are sorry that this has not been your experience. Our dedicated customer support team is available to help answer any questions you may have about this or any other inquiries. For additional assistance, please contact us at (800) 375-3403 or at CS@build.com." Date May 14, 2012

Date 5/10/12 Rated by: MAYRA CREIGHTON Verified Buyer

"EASY TO ORDER"

Date 5/10/12 Rated by: Banessa Maldonado Verified Buyer

"The website is very accessible and organized in a fashionly manner. "

Date 5/9/12 Rated by: Noreen Cooney Verified Buyer

"Good selection and description of product items. Easy to navigate website."

Date 5/8/12 Rated by: elaine blizzard Verified Buyer

"great. Salesperson returned phone call very quickly; and helped me submit my order"

Date 5/7/12 Rated by: Cristina Sturm Verified Buyer

"Great choices on the website and very speedy delivery!"