PureGlare

 

194 Reviews

Nextag Seller Since 2010

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Ratings Summary

Positive

1 1 179

Neutral

0 0 10

Negative

0 1 5

Overall Rating

5.0 3.0 4.5

Reviews Summary

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Showing 1 - 20 of 194 reviews, sorted by Date

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Recommend store Yes

Date 5/15/13 Rated by: GinaDaw Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Very easy site to use....informative and what a great sale on a tv bulb with housing unit..I hope it lasts 5 years like the last one we got. "

 
Recommend store No

Date 3/11/13 Rated by: twgiard

" DO NOT buy from pureglare.com! They claim to have a 150 day warranty, but if you have an issue, they send out defective replacements until warranty expires. No lamp lasted more than 3 months. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
Response from PureGlare: "Thank you for your feedback, your business & satisfaction are very important to us. PureGlare does provide a standard 150 day warranty from the original purchase date, as opposed to many competitors that offer a 90 day warranty. Unfortunately we are unable to extend the warranty with each replacement. We do apologize for any problems you have experienced and understand your frustration. However please know that there are numerous factors that can contribute to the longevity of the lamp & it's defect rate, not limited to proper air flow, dust, fingerprints, etc. Oftentimes the TV itself could be experiencing issues as well. We are happy to offer an additional replacement on this purchase, which is well outside the warranty, but we will be unable to extend it any further after this point. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding." Date Mar 28, 2013
 
Recommend store No

Date 11/6/12 Rated by: Ashoults1

" After contacting them 3 times to let them know that UPS did not pick up my order and paying an Extra 30 bucks for 2 day air shipping they would not listen and tried to say it shipped. Now I am with out a product and have to cancel a meeting due to their inability to listen. Do not buy anything from these people, when you call all they do is put you on hold and leave you there. Horrible service would be an upgrade for this place. Now I have to figure out how to get my money back they screwed me out of... "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Neutral

Date 6/24/12 Rated by: Pat Parish Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" The order process was clean and smooth. I am waiting for delivery to determine timeliness and quality. "

What influenced your decision to buy from this seller?
Prices
Product selection
Seller reviews
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Neutral

Date 6/23/12 Rated by: david hines Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" site was easy to use "

What influenced your decision to buy from this seller?
Prices
Seller reviews
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store No

Date 6/20/12 Rated by: vlavalle

" I purchased a Sont VPL VW50 lamp (LMP-H200) in April 2012, and it quit working compltely (burnt out) in May. I contacted PureGalre who gave me an RMA and siad to return it. I asked for a replacement, but I should have asked for a refund, although this may not have made any difference. I sent the unit back, but they did not acknwolege reciving it, although I had it tracked and the USPS tracking said they receied it on June 4th. The unit it supposedly warrantied for 150 days, which is apparently complete BS. I emailed then, asking what is going on,, and they claim to have never received the returned unit. In an email, PureGlare then asked for the USPS tracking number, which I sent them and I have not heared ANYTHING from them since then, inspite of my many emails since. The product was bad, and they apparently do not stand behind their poor products as well. NEVER buy anything from them! It looks like I am out the $120 for the lamp and will have to buy another from a reputible place instead. It is now Jun 20 and there is NO word from Pure Glare. I even emailed Mwave, their parent company, and I got no response from them either. So, beware of purchasing anything from mwave as well! "

What influenced your decision to buy from this seller?
Customer service
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 6/10/12 Rated by: ljd@canby.com Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Finding the item and ordering was very easy. I like the large pics - easy to see if it matches what you are looking for. Thanx. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 6/8/12 Rated by: Kathy Finck Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" OK so far! "

What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/24/12 Rated by: Trent Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Came highly recommended and lived up to the reputation. "

What influenced your decision to buy from this seller?
Prices
Customer service
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 5/6/12 Rated by: Patti Prouty Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" This site seems easy to find your replacement TV Lamp but I worried about how long it will last. Guarantee is only 5 months, but this really seems like the best price. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 4/18/12 Rated by: cccfamily@plateautel.net Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Ordering was easy. Product in stock at a great price. "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Maybe
 
Recommend store Neutral

Date 4/12/12 Rated by: Bill Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Web site indicated professionalism, order process concise, shipping rates most competitive however, order just placed and product not received yet. Still evaluating product and shipping as promised. "

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
Maybe
 
Recommend store Yes

Date 4/3/12 Rated by: Elizabeth Craig Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Easy to use site. Great prices "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 3/16/12 Rated by: marshall Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" very easy, quick....we will see if it is shipped just as good... "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 3/12/12 Rated by: Cheryl Riley Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" quick and easy "

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Shop here again Yes
On-time delivery Yes
Customer service Excellent

Date 3/11/12 Rated by: Nancy Benson Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Great service....very knowledgable, fair pricing and delivery. "

 
Recommend store Yes

Date 3/2/12 Rated by: Esther Roberts Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" I am very happy to I was able to find the product that I wanted and the price was great. I hope to keep shopping with Nextag. Thanks. "

What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Seller reviews
Reputation
 
Recommend store Yes

Date 2/23/12 Rated by: Nancy Benson Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" Great customer service! Had questions about the product. Questions answered and much more detailed information given about projection lamps. Definitely felt good about ordering after speaking to customer service. "

What influenced your decision to buy from this seller?
Prices
Customer service
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 2/18/12 Rated by: james Thompson Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" verry good "

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Shop here again Yes
On-time delivery No
Customer service Excellent

Date 1/31/12 Rated by: Joe Hart Verified Buyer

Verified Buyers have completed
a purchase from this seller.

" I ordered on the 12th of Deac. Did not get it tell Jan. But everything was there. It was the holidays and there was some confusion. But, they answered my email checked the problem and reshipped and I did get I wanted. "

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