"We just purchased a vanity with a granite countertop from Quality Bath. The countertop arrived broken. After inquiry with Quality Bath, they refused to replace the counter and attempted to bargain with us over a replacement asking us to pay for 50% of it. They have performed bad faith business and we are very unhappy with them."

Response from QUALITY BATH: "We do understand your frustration. In this scenario we go to the shipping company to make a claim for the damaged item. Unfortunately in this case you signed for the package free of defect when you say it arrived damaged. We also write specifically in our policies to contact us within 24 hours after receiving the item so we can try to get the claim started even if you signed clear in error. We decided that although you failed to take those 2 steps and there would be no possible damage claim with the shipping company to compensate 50% the cost of a replacement. We do want to make you as happy as possible and sorry this is not enough. QB"   Date: Nov 24, 2008

"Beware of companies the like this and the 'NetShops' companies...returns are unfair and virtually impossible. They charge a 25% restocking fee, no matter what -- if you are unhappy or if the product turns up being not the right size-- YOU ARE OUT OF LUCK! That's a lot to swallow on a $1000 purchase. Even if purchasing something else...too bad. Won't shop with them again."

"Quality Bath Purchase: I purchased some Fairmount bath cabinets, Fairmount a 60¿ granite counter top and two mirrors from Quality Bath. I must say I was a little leery to make an on-line purchase of that caliber. The quoted price was substantially less than I could get locally. I am more than happy with the cost, quality and delivery of the items purchased. I would absolutely do business with them again. "

"Great prices and even better customer service. Sales team is extremely knowledgeable and willing to go the extra mile to research a product. I have ordered 4 items in the past three weeks, and I just placed another order. You need to call to get the best prices for their most premium products. A real find!"

"This was my second order from Quality Bath and everything went just as smoothly as the first time. I needed to customize my order and the customer service rep was very helpful in helping me combine the products I needed. The selection is great, the prices are fantastic, and because I live in Canada, they gave me the option of charging the shipping costs directly to my own FedEx account so I would pay only the exact shipping charges. The products arrived promptly. I would certainly shop from them again and recommend them to others."

"I ordered 2 high end bathtubs, 2 kitchen faucets, a farm sink, a steam unit, bath accessories and more. I got a great price, excellent customer service, and quick shipping. I couldn't be happier. Thank you."

"Thank you qualitybath for getting me my Jacuzzi tub in a timely manner and a great price. Special thank you to Miri for the emails informing me of the status. "

"I just wanted to take the time to say that my experience with Qualitybath.com and the personnel that work there has been a very positive one. I recently made a sizable order to redo two bathrooms in my home. Their expert sales associates, over the phone helped me maneuver through the website and we were able to put together some out of this world bathrooms. First of all the products are outstanding in quality. I couldn't be happier with them. Well maybe if someone else paid for them but aside from that, it¿s all good. Again, I need to address Adina`s help in this. She was really knowledgeable and positive and noncondescending with my obvious lack of knowledge in the area of bathroom design. There were tons of doodads and gizmos needed to finish the project and everything was ordered perfectly. I have to say that I know what makes makes a company successful. Employees who care and are dedicated. Qualitybath.com got them and I really appreciate it. Thanks again. John K. "

"They cancelled my order after three weeks in which I knew all along that they were not going to honor the price of the bathroom collection I ordered. I believe this is false advertising since they knew they couldn't or wouldn't have the product as specified. We spend on average a year about $10K on internet purchases but I will not be doing business with this company in the near future no matter what price they quote on their merchandise."

Response from QUALITY BATH: "Just to clarify. When this order was placed we did stand to lose money because our pricing was set to low. We did go ahead and had these items ordered from Fairmont (the manufacturer) because we honored our advertised price. After doing so we were informed by fairmont that the vanity had been discontinued. We were and are still willing to sell the remaining items in the set if the customer would like to, at the original price."   Date: Nov 1, 2007

"Alan at Quality Bath is an excellent person to deal with. He was there every step of the way and offered customer service that these days in completely unheard of. They go the extra mile to make sure your order is being expedited and their communication skills are the VERY BEST! Thanks! Will shop again."

"GREAT PRODUCTS AND SERVICE WILL SHOP AGAIN"

"DO NOT BUY FROM THIS COMPANY THEY WILL NOT HONOR THIS PRICE LISTED.YOU CALL AND THEY WANT A HIGHER PRICE."

"From my positive experience, I highly recommend Quality Bath and believe that others can buy here with confidence. They were helpful at every turn and my every contact with them was handled with professionalism and courtesy. Information about my order was updated as needed and the delivery occurred, exactly as they said it would, within the expected time frame. It was a very smooth transaction. A special thank you to Sara. Martha -- WV"

"I have no problem with the quality of the merchandise, my complaint is with the communication between the subcontracted shipper and Quality bath. The shipper was not prepared to deliver the bathtub I ordered twice. The first time a 45 foot trailer sat two blocks away, unable to negotiate a residential street. The second attempt was made without the proper equipment to even get it off the truck. Finally, after several discussions and vehemetly informing me that the latest delivery was 2:30 pm, they decided (on their own!) to deliver after 5:00 pm. Had I not called at 1:00 to confirm, that would have been the 3rd failed attempt. There seemed to be no understanding that I was missing several hours at work for several days. No concern or thought that it was at first incompetent, then unprofessional, and finally, inconvenient and disrespectful of a working person's time.""

"It is great to find a company that doesn't just pay lip service to providing "customer service". The people at Quality Bath actually are concerned about providing excellent customer service and their goal really is customer satisfaction! I was very hesitant to order this type of merchandise through the internet. However the people at Quality Bath described the products clearly and correctly, I was kept well informed as to shipping , and when one of the items I received was the wrong thing (kitchen sink large bowl on right instead of left) they immediately took action to pick-up the wrong sink and deliver the correct one. All of this took only two weeks from order to correct merchandise in my hands. I will certainly be using and recommending you in the future. Thank you... Jerry"

"I want to thank the people at Quality Bath for their easy access to a great selection of products and their professional handling of my account. Email questions were answered quickly and the tracking of my order percise. Their website is excellent and pricing very competitive. I ordered a jacuzzi whirlpool and the price paid is less than any retail or online store I have found. I was amazed that the shipping charge was free. I can't say enough about my first buying experience with Quality Bath. I can say this for sure, I'll be back. Thanks, Jessica."

"It is great to find a company that doesn''t just pay lip service to providing "customer service". The people at Quality Bath actually are concerned about providing excellent customer service and their goal really is customer satisfaction! I was very hesitant to order this type of merchandise through the internet. However the people at Quality Bath described the products clearly and correctly, I was kept well informed as to shipping , and when one of the items I received was the wrong thing (kitchen sink large bowl on right instead of left) they immediately took action to pick-up the wrong sink and deliver the correct one. All of this took only two weeks from order to correct merchandise in my hands. I will certainly be using and recommending you in the future. Thank you..."

"We ordered a bathroom vanity in a color shown on the website, and was shipped a different color with the same name. They did apologize for their mistake. After two weeks of asking how to ship it back to them at no cost to us, they would only offer a small discount. We took it only because we needed to use our bathroom again."

Response from QUALITY BATH: "We appreciate your order and regret your dissatisfaction. We understand that you ordered a vanity hoping it will arrive in the color shown in the online photo when in fact it arrived darker. Due to various monitor displays, some photos may appear different then the actual product. We regret that this issue has vexed you and have applied credit to your credit card for the amount of $250.00 which is over 30% of the product total plus you may keep the vanity. If you require any additional assistance, please feel free to call us at 800-554-3210."   Date: Aug 14, 2006

"I ordered a farm sink from qualitybath and got it in 5 days at a great price. Thanks alot"