Ross-Simons

Store Information

Ross-Simons

Customer Service

Phone

800-835-0919 

Hours

8-10 m-f, 8-6 sa, 10-6 su 

Fax

401-463-6710 

Info

 
 
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Payment Methods
 
American Express/Optima
 
MasterCard
 
Visa
 
Discover/Novus
 
Purchase Orders
Info We accept MasterCard, Visa, American Express, Discover and Ross-Simons Preferred Account credit cards. Bill Me Later, Gift Certificates and merchandise credits may also be used as payment. Ross-Simons also accepts PayPal from U.S. based paypal accounts for orders shipped within the United States.
Delivery Methods
 
Priority Next Day Air
 
Standard Next Day Air
 
First Class Air (2-3 days)
 
Standard Ground
Info Regular delivery for in-stock merchandise is 7-10 business days. For 2 business-day Expedited Delivery* add an additional $10.00. For Overnight Service* add $20.00 (must be placed before noon EST). If we're temporarily out of stock, you will be notified accordingly. Overnight Service is available for delivery on the next regular business day. If you require Saturday delivery, please contact us at 1-800-835-0919 for delivery options based upon your specific location. Shipments to Alaska and Hawaii follow the same rate schedule, however regular delivery will take an extra 3 days. If the item(s) you purchased are drop shipped, you will receive the merchandise directly from the manufacturer in approximately 2 weeks from the date your order was placed. *We regret that Expedited or Overnight Service cannot deliver to PO Boxes or APO/FPO addresses. Recipient's telephone number is required on all orders. Note: Items that are weight or size prohibitive may not qualify for Ross-Simons Expedited or Overnight Service.
Return Policies
 
Money Back Guarantee: 30 days
 
Return Merchandise Authorization
 
Restocking Fee: 0%
 
Merchant Pays Return Shipping
Info Any unused item (except personalized items) may be returned within 30 days of receipt for a refund, credit or exchange (minus shipping & handling). A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Please insure your return package against loss in transit. If merchandise is defective, please call customer service at 800-835-0919. Please contact Customer Service for further return instructions. If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than Ross-Simons cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned. Please note: Merchandise returned is the responsibility of the sender until it is signed for by Ross-Simons. All jewelry and diamonds will be inspected by our gemologist prior to the refund being processed.
Special Features
 
Secure Ordering/Payment System
 
Online Ordering Shopping Cart System
 
Online Order Tracking System
Info