Money Back Guarantee: 30 days
Return Merchandise Authorization
Merchant Pays Return Shipping
Info If for any reason you are not satisfied you can return any item in its original condition, within 30 days of the date of shipment for a refund or an exchange. Returns must be postmarked within 30 days of receiving the item. Easy 3-Step Return Process Step 1. Request a Return Authorization Code You can do this by calling 1-888-RUBY-884 (1-888-782-9884) or emailing firstname.lastname@example.org. The customer service representative will provide you with an RAC (Return Authorization Code) as well as with our returns/exchanges mailing address. Please write the RAC code on the front of your package. Here is an example of what to write on the front of your return: Att. Ruby Bag Returns, RAC # (to be provided by customer service) Street City, State, Zip Step 2. Package Your Return Remember to include all original packaging and collateral material. Step 3. Insure Your Return If the product you are returning is priced at over $500 on your invoice, we suggest insuring the item to ensure proper delivery. Please remember to follow these directions exactly as stated. Failure to do so will prevent us from processing your return and your return will be mailed back to you. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by an outside jeweler), or damaged in any way cannot be accepted for return. Returns with no return authorization code, and packages that are improperly packaged will be refused receipt. If you have any questions, please call or email us.