Ruby Bag

Store Information

Ruby Bag

Customer Service

Phone

888-782-9884 

Hours

 

Fax

 

E-mail

Info

 
 
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About Seller RubyBag.com was created to bring beautiful, affordable jewelry deals to online shoppers. All of our pieces are 100% genuine and we provide our shoppers with detailed information about each product to ensure they know exactly what to expect. We never sell a refurbished item or a replica and we are able to get great low prices because we work closely with manufacturers. We pass the savings along to you!
Payment Methods
 
American Express/Optima
 
MasterCard
 
Visa
 
Discover/Novus
 
Purchase Orders
Info We also accept PayPal as a method of payment.
Delivery Methods
 
Priority Next Day Air
 
Standard Next Day Air
 
First Class Air (2-3 days)
 
Standard Ground
Info Shipping is always free!
Return Policies
 
Money Back Guarantee: 30 days
 
Return Merchandise Authorization
 
Restocking Fee: 0%
 
Merchant Pays Return Shipping
Info If for any reason you are not satisfied you can return any item in its original condition, within 30 days of the date of shipment for a refund or an exchange. Returns must be postmarked within 30 days of receiving the item. Easy 3-Step Return Process Step 1. Request a Return Authorization Code You can do this by calling 1-888-RUBY-884 (1-888-782-9884) or emailing service@rubybag.com. The customer service representative will provide you with an RAC (Return Authorization Code) as well as with our returns/exchanges mailing address. Please write the RAC code on the front of your package. Here is an example of what to write on the front of your return: Att. Ruby Bag Returns, RAC # (to be provided by customer service) Street City, State, Zip Step 2. Package Your Return Remember to include all original packaging and collateral material. Step 3. Insure Your Return If the product you are returning is priced at over $500 on your invoice, we suggest insuring the item to ensure proper delivery. Please remember to follow these directions exactly as stated. Failure to do so will prevent us from processing your return and your return will be mailed back to you. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by an outside jeweler), or damaged in any way cannot be accepted for return. Returns with no return authorization code, and packages that are improperly packaged will be refused receipt. If you have any questions, please call or email us.
Special Features
 
Secure Ordering/Payment System
 
Online Ordering Shopping Cart System
 
Online Order Tracking System
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