Sears

Store Information

Sears

Customer Service

Phone

1800-349-4358 

Hours

 

Fax

 

E-mail

 

Info

 
 
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Payment Methods
 
American Express/Optima
 
MasterCard
 
Visa
 
Discover/Novus
 
Purchase Orders
Info Sears Card
Delivery Methods
 
Priority Next Day Air
 
Standard Next Day Air
 
First Class Air (2-3 days)
 
Standard Ground
Info Sears.com uses four shipping methods: U.S. Postal Service, UPS package delivery, Home Delivery and Special Freight Carrier Delivery Handling. Not all methods are available for all items. U.S. Postal Service is used to ship gift cards and all orders to APO/FPO* addresses. *Please note that although our website reflects a ship date based on the APO/FPO zip code, we ask that you allow an additional 4-6 weeks for the military postal service to deliver your package to its final overseas destination. UPS package delivery is the primary method of shipping for items weighing less than 150 pounds. In addition to standard ground service, we offer a two-day air option and an overnight delivery option. Additional fees are charged for expedited shipping. Freight Carrier Delivery is used for items that require special handling, are oversized, or weigh over 150 pounds. Certain products and/or brands may not qualify for Sears Home Delivery and instead may be delivered via our Freight Carrier delivery service. These items are shipped by a freight carrier and are curb service. A person 18 years or older must be available to meet the delivery and sign for the product(s). Our threshold delivery service is available for business and residential customers. The driver will place your purchases at the threshold of your door or in your garage. This service does not include in-home delivery or set up. Freight Carrier delivered items will be identified on the product detailed description page with a note beginning ┬┐Freight Carrier Delivery Method Required┬┐ Sears Home Delivery is used for select Sears items and may include some basic unpacking and setup services. Home Delivery will be made on the date selected by you from the calendar at check out. If you do not receive a delivery date at check out, you will receive a call or email with the delivery date.
Return Policies
 
Money Back Guarantee: 90 days
 
Return Merchandise Authorization
 
Restocking Fee: 15%
 
Merchant Pays Return Shipping
Info Satisfaction Guaranteed or Your Money Back Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 90 days of your purchase; 30 days for Home Electronics, Customized Jewelry and Mattresses for a refund or exchange. Video Games, CD, DVD must be unopened for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.
Special Features
 
Secure Ordering/Payment System
 
Online Ordering Shopping Cart System
 
Online Order Tracking System
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