South Cypress Floors
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12 Reviews
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Showing 1 - 12 of 12 reviews, sorted by
Date
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Date: 6/25/09
Rated by: debbog
"you were prompt and followed up to let me know when to expect my shipment. "
Date: 6/5/09
Rated by: mottinnjp
"good price, fast shipping, quick response to questions
=excellent!"
Date: 6/1/09
Rated by: sweetharsh
"Awesome customer service and great prices. I could not be happier with this experience. Saved $200 over what I would have paid locally."
Date: 6/1/09
Rated by: AliRis_4442932
"South Cypress Floors is a great website and the staff is super helpful. I encountered a little bump in the road, but South Cypress Floors came thru for me and made right on the order. I really appreciate the time and effort they took to make sure my order was fulfilled. All internet websites should be this great! I will definitely be shopping with South Cypress Floors in the future. Thank you so much!!!"
Date: 5/13/09
Rated by: GHAJR
"They did not ship me what I ordered and paid for. I ordered 200 tiles, and received only 157. I took me about 4 weeks to receive an incorrect order. Very unsatisfied customer...would not recommmend to others."
Response from South Cypress Floors: "Dear Customer, Thank you for the feedback. In the event your order experiences problems, we highly encourage you to contact us immediately. Although the time frames were well within our policy of 1-4 weeks, unfortunately one box of the special order material was left off our customer's shipment and for that we do apologize. The missing box was shipped within 5 hours of the error being reported to us on May 14th. Customer satisfaction is a priority of ours and we work hard to be a company our customer's can refer to friends and family." Date: May 14, 2009
Response from South Cypress Floors: "Dear Customer, Thank you for the feedback. In the event your order experiences problems, we highly encourage you to contact us immediately. Although the time frames were well within our policy of 1-4 weeks, unfortunately one box of the special order material was left off our customer's shipment and for that we do apologize. The missing box was shipped within 5 hours of the error being reported to us on May 14th. Customer satisfaction is a priority of ours and we work hard to be a company our customer's can refer to friends and family." Date: May 14, 2009
Date: 5/8/09
Rated by: kaef
"Placed an order for tile after having questions answered promptly from saleman online. Order was processed, shipped and received within 1 week!! Was hesitant to order online but read good reviews which helped me risk it. Product is perfect, great service, would buy from them again anytime. "
Date: 4/29/09
Rated by: mwgreenwood
"South Cypress had excellent service. They were very attentive and accommodating, even writing me up 3 different estimates for different tile companies- anticipating my needs. They were super cost effective, and got me my tile within the week I ordered it. Great experience!"
Date: 4/16/09
Rated by: DonnaJP
"Thank you for the quick service -- the tile arrived even before your e-mail ship date notification did!"
Date: 4/7/09
Rated by: cdaughtrey1
"Unbelieveable! I ordered my tile and it was shipped out the next day! From order to delivery less than a week! Great price!"
Date: 3/20/09
Rated by: carmine_4378492
"I found your sails person knowledgeable and most helpful. "
Date: 3/7/09
Rated by: Barb04289
"Very impressed with the customer service. They answered my email right away, were able to contact me to complete transaction, and even helped direct me in solving credit card glitch. Looking forward to doing more business with this site."
Date: 3/5/09
Rated by: askulik
"South Cypress was excellent in all aspects. However, R & L Carriers contracted out by South Cypress made us save a 3 hour window to accept delivery and was unable to make it. We called the delivery service when they still had 1 hour left to deliver to get a status. They apologized and said it would be several hours late. Poor communication on their part."