SquareTrade

 
 

1,580 Reviews

Nextag Seller Since 2007

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Ratings Summary

Positive

21 40 1527

Neutral

0 0 12

Negative

0 0 40

Overall Rating

4.9 4.9 4.8

Reviews Summary

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Recommend store Yes

Date 6/3/11 Rated by: gymfly57

"Lets face it. "Stuff happans"; especially to portable electronics. Square trade is A small price to pay for peace of mind. "

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Reputation
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Yes
 
Recommend store Yes

Date 6/2/11 Rated by: jbp1224

"Fast response time to my claim, and refund was given quickly."

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 6/2/11 Rated by: hdowner2004

"Square Trade was the best thing I did. This saved me from losing the money I spent on the item I bought when the product warranty ran out. Thanks."

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Prices
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Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 5/30/11 Rated by: dchiggins54

"This was so easy! The product stopped working properly and I had my warranty payment within a week. Thanks SquareTrade!"

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Prices
Customer service
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 5/29/11 Rated by: Ben45jamin

"I called squaretrade multiple times with questions about my warranty claim and every single time I got someone different, but at the same time I got the same great customer service. I will recommend squaretrade to everyone. They are awesome! "

What influenced your decision to buy from this seller?
Prices
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Did other users' seller reviews influence your purchase decision?
N/A - Don't know
 
Recommend store Yes

Date 5/27/11 Rated by: darylcarlson

"All I can say is WOW, I wish all companies were this easy to work with. I bought a warrenty for a portable DVD player. After one year it stopped working and Square trade took it back and gave us a refund of the purchase price. It was so easy. I bought a replacement DVD player on line and you can be sure I also bought a Square Trade warranty for that as well. I can't say enough on how great this experience was."

What influenced your decision to buy from this seller?
Prices
Customer service
Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 5/25/11 Rated by: hfg1955

"Two years after purchasing a product, it failed to function. SquareTrade very rapidly evaluated the situation and refunded the entire purchase price within 2 days. They are fair and honest. I have never had such a positive experience with an extended warranty company. Majors Kudos to SquareTrade."

What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/24/11 Rated by: bdhunju

"Yes indeed the warranty claim was indeed hassle free. I just had to verify my purchase date so that it was true that I still had the warranty. Besides, they send me the prepaid label to mail in the damaged item as proof. I never expected it to be so easy. Hence, when I bought a new headphone since my old was damaged, once again I bought the Square Trade warranty to cover my item."

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Maybe
 
Recommend store Yes

Date 5/18/11 Rated by: gmmmou

"Excellent"

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Yes
 
Recommend store Yes

Date 5/18/11 Rated by: cmking26

"I had an 8" tablet that I purchased the accidental damage coverage on. I tripped on my stairs and dropped the tablet, obviously breaking it. Squaretrade sent me a shipping label, I shipped the tablet to them, and five days later I had a full refund of my purchase price back in my paypal account. It was a great experience, and I will continue to buy a squaretrade warranty on all my electronic purchases. "

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Prices
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Did other users' seller reviews influence your purchase decision?
Yes
 
Recommend store Yes

Date 5/16/11 Rated by: OldArmy94

"We have SquareTrade warranties on 2 iPhones and an iPad. Unfortunately, we have had to make claims on an iPhone and the iPad. Fortunately, SquareTrade has come through and taken care of business. If you need a reliable, quick and affordable warranty seller, you can't go wrong with SquareTrade."

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Prices
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Yes
 
Recommend store Yes

Date 5/15/11 Rated by: toddhlarson

"Fast and courteous. I broke the glass front and dented the back on my ipad 2. The main thing is they could have replaced the back instead of fixing. Still can see where the work/damage was done. A few more $ and it would have been a WOW experience instead of a good experience. Last glitch. It was returned UPS with a signature required. I was not around when it was initially delivered on a Friday so I didn't get it from the distribution center until Tuesday. A waiver of signature would have made this easier."

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Yes
 
Recommend store Yes

Date 5/13/11 Rated by: Beefy1223

"The single greatest place to get a warranty!! I recieved only the best in customer service from this company, before I purchased the warranty, while I had it, and during my claim process. Fast payout delivery as well. One of the best, if not the best companies I've ever done business with! Spectacular!"

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No
 
Recommend store Yes

Date 5/13/11 Rated by: grzmot1

"Fantastic service - the best in the industry! Best prices, easiest comparison, and 100% accurate!"

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Prices
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Yes
 
Recommend store Yes

Date 5/13/11 Rated by: jhowes

"Simple to use and excellent support."

What influenced your decision to buy from this seller?
Other - Don't know
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/13/11 Rated by: sonofabit

"I am one of those people who has terrible luck when it comes to products failing. I've always bought warranties from retail stores because I KNOW my devices are going to break. Discovering SquareTrade has been a life saver, not to mention an enormous money saver. Their prices on warranties cannot be beat, and the service is beyond what you expect. Every claim I've ever filed has been handled quickly without any problems, delays, or issues. If you're paying a few hundred dollars on a fragile device, spending an extra 20 or 30 bucks on a SquareTrade warranty is a no-brainer!"

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Prices
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Yes
 
Recommend store Yes

Date 5/13/11 Rated by: obhapy

"Square Trade is the best ever! They are so helpful & answer all questions or problems almost immediately! Claims are settled and paid with unbelievable ease & speed! I value this company for fulfilling customers needs for insurance at the lowest rate anywhere! I Love this company! I wouldn't think of getting a warranty anywhere else!"

What influenced your decision to buy from this seller?
Prices
Customer service
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
 
Recommend store Yes

Date 5/11/11 Rated by: Chandramurphy

"I bought a warranty from SquareTrade 2 years ago for a portable dvd player. The player started acting up toward the end of the warranty, so I submitted a claim and they sent a paid postage return label. I received the refund of my total purchase the day after I sent the player back. I was amazed at the speed and ease of the process!"

What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/11/11 Rated by: johnsorensen

"fantastic service"

What influenced your decision to buy from this seller?
Other - Don't know
Did other users' seller reviews influence your purchase decision?
No
 
Recommend store Yes

Date 5/11/11 Rated by: joesco0918

"Outstanding customer service. One of the best warranty companies out there!"

What influenced your decision to buy from this seller?
Customer service
Did other users' seller reviews influence your purchase decision?
No
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