Date 4/16/12 Rated by: PowellHouse

"These Middleton dolls are the best I've ever ordered. The customer service was great when I forgot to put in my discount code on the order and had to call to ask for it."

Date 3/6/12 Rated by: StormShadoe

"excellent to work with, very dependable and really quick with shipping, nice company, nice people."

Date 3/2/12 Rated by: amapue

"Techno Boxing fighters, really awesome, fast delivery, would recommend for kids or adults, thanks TSC for a fun and safe activity."

Date 1/29/12 Rated by: suzannekrolicki

"I purchased a Schoenhut 25 Key Dog piano for my grandson's 2nd birthday. It was a big hit. I'm pleased with the quality of the product and it arrived quickly and well packaged."

Date 12/29/11 Rated by: pluvm645

"good items & fast delivery"

Date 12/17/11 Rated by: browningc23

"I am VERY upset with TSC Toys. I ordered a chess set from them on November 28th. A couple days later, they sent me an email asking for a physical address to ship to. This to me was fine, but why didn't they ask for one at check out? Two weeks later, I still hadn't received an email saying my chess pieces had been shipped. So what do I do? I email customer service, who promise to give a prompt reply in 1-6 hours. (Or 1-5 hours. It depends on where you look.) Did I receive that reply? No, I didn't. So I send another email. No reply. Another email. No reply. ANOTHER email. No reply. I tried calling and kept getting a messaging system, even though I was calling during their business hours. I finally got in touch with someone and the said that they see where it has been ordered, and it may be a problem with Shipper. So I waited patiently. Luckily a few days later I get my shipping email, and a phone call (at 7:30 at night. What happened to being 8-4?) saying that my order had been shipped, they were sorry for the inconvenience, and I will be receiving an additional off because of my troubles. (The off is the only thing from keeping me from giving them a "poor" rating instead of the "below average.")I finally got my package on December 16th. So unless you want your item almost three weeks after the fact, I wouldn't order from them."

Response from TSC Toys: "Dear customer, Sorry about any inconvenience, we've looked in the history of your order and see that several emails had been sent. We understand that some orders may be filtered out by email server. But the order was delayed due to the address verification. We had to further check the address to ensure proper delivery. Sorry again about any inconvenience," Date Dec 19, 2011

Date 12/12/11 Rated by: SilviaSykes

"I selected this company because it appeared to have no shipping charges included in the final total. However, after I purchase the item, they added an outrageous shipping charge. When I tried to contact customer service during normal business hours just minutes after the purchase, I was told to either call back during normal business hours or leave a message. Attempts to reach the company have been futile and I am stuck buying from a company that is deceptive and non-responsive."

Response from TSC Toys: "Dear Customer, Sorry about any inconvenience, there was a shipping calculator prior to checking out the order that will show you the overall total. The item you ordered was not a free shipping item. You will also see the final confirmation with the overall total before submitting the order. Here is the item that you've ordered: http://www.tsctoys.com/38gomagrw.html" Date Dec 14, 2011

Date 9/30/11 Rated by: julianforniss

"I placed an order on September 26th that was time sensitive for my daughter's birthday. I stated that in the special instructions (which I'm convinced no one reads). The website promised processing in 1-3 days. Of course we hope for average performance and get it processed in 2 days. On the 3rd day, I didn't hear back from them, so I call. They assured me that my order would be processed on the 4th day. I expressed my frustration, so a supervisor came on the phone and told me my item had been shipped the day before and that I would recieve it on October 4th. I was also told that the status update system they use was malfunctioning and that it would be updated that night, so I checked this morning and still no update. I called back and spoke to a CSR and was told that my item had not been shipped, like the supervisor claimed the day before. I was told that it would be shipped on October 3rd with expidited shipping and arrive to me on October 6th. I'm not confident it will arrive. "

Response from TSC Toys: "Dear Customer, Sorry about any inconvenience, have you checked the tracking # that we sent you? It was delivered on Oct 6th. Sorry about any inconvenience, TSCToys" Date Oct 8, 2011

Date 9/15/11 Rated by: sharon2222

"I liked that my product I purchased was delivered in less than the time I'd expected, and it was exactly what it was described to be."

Date 8/10/11 Rated by: onurbayrak

"TSC TOYS lısted a black scooter on the websıte as beıng ın stock. After placıng the order I received a phone call statıng that the black scooter wold not be avaılable for 2 months sınce ıt was out of stock. I then had to order the blue scooter. It took 10 days to receive the scooter when the websıte said that it would only take 4. Upon receipt the scooter assembly directıons are very poor. The upright bar was bent and had to be fıxed before ıt could be assembled. "

Response from TSC Toys: "Dear Customer, Sorry about any inconvenience, that black scooter was just recently backordered; can you show us where it states that the shipment would take 4 days to arrive? If weekend was counted in, that may be the reason why. As for the assembly, we are getting that resolved for you. Sorry about that," Date Aug 12, 2011

Date 6/22/11 Rated by: elb0753

"these comments pending the arrival of my order!"

Date 6/13/11 Rated by: WilliamRozak

"I was very Happy with my purchase of this wonderful Chess Figures of the Civil War! Thank you very much. You also did a GREAT JOB of packing!"

Date 5/2/11 Rated by: TrudeanOlson

"packages arrived promptly but when opened, the cover for one of the tables was cut and taped over the cut with cello tape"

Date 4/13/11 Rated by: teresadistaso

"Excellent customer service!"

Date 2/19/11 Rated by: sadiecat9

"I was very disappointed with the service. Website stated 1-3 days for order processing. It was actually 2weeks. Customer Service was very poor - very hard to get a status update on order. When the product arrived it was missing parts and I had to contact the manufacturer."

Date 2/7/11 Rated by: JeniFitzpatrick

"The company misplaced my order and would not return my phone calls when I had left messages to inquire about my order. It was supposed to be processed between 1 and 3 days. Two weeks later it was shipped, but only after numerious emails,and phone calls. They never offered to compensate any expenses or shipping although because of their mistake my grandson's present didn't arrive in time for his birthday. And of course my credit card had already been charged so I couldn't cancel the order without a huge hassel NOT impressed with their lack of customer service"

Date 12/25/10 Rated by: Kdmcneill

"Was promised the gift in 2 days and it was there."

Date 12/18/10 Rated by: marysurrancy

"I thought the motorcycle that I ordered for my grandson would have to be put together, when I opened the box and saw the product I was amazed. My grandson will love it. It looks so real !!! I would recommend this company to family "

Date 12/2/10 Rated by: Sarawerkema

"I didn't get everything I ordered! One item was missing even though it was on the confirmation email and said it shipped with the same UPS tracking # as the other items! What can I do to make sure I get it?"

Date 11/27/10 Rated by: nfusasro

"The puppets I ordered arrived quickly and in excellent condition. They were very good quality puppets. I will use TSC toys in the future."