"My order was delivered promptly, matched the seller's description, and was a good value. I did not see any way to track the order in transit, and the seller did not send an email when the product shipped as the seller's web site said it would do."

"I gave these guys 3 stars which denotes average as what I encountered seems to be average practice for discount electronics stores on the internet. From reading other reviews, I felt it necessary to call instead of handle my transaction over the internet, which kind of defeats the purpose but then I didn't create this situation. I am looking for a Sony KDS-60A2000. When I called they have one in stock. I comfirmed the price as mentioned on the web. They confirmed shipping at $299. But then here comes the kicker, there is an additional $99 in insurance and fuel surcharge. Of course this is not something listed when you purchase from the website. It's this kind of dishonesty that makes people run to the more establised, albeit more expensive sites."

"In short, the first tv that TV City sent me came within only a few days of ordering it online, however it was severely damaged (internally). I truely thought they werre trying to rip me off, but I came to realize it probably was damaged in shipping and was outside the control of TV City. In the end, TV City did end up sending me a replacement tv, but it took almost six weeks. During this whole process, I had to call TV City, Sony, a local Sony repair shop and my credit card company. The replacement tv does work very well, and I am happy with it, but to be honest, I don't think I would order a tv online again, if I needed to. It's just not worth the stress. I realize only a small percentage of goods are damaged in shipping, but if it happens to you, it can be a very stressful and trying time. Had the first tv worked well, I would have given TV City an excellent grade, however based on my experience, I can only give them an average at best."