"I ordered 4 colors of landscaping bricks, quantity totaling over 1,700 bricks. They all arrived as planned on time, shipped intact and wrapped on pallets. Everything about the order processing and site delivery went perfectly."

"simply a great product. easy to install and operate. i live in the mojve desert and, wow, what a great job cooling the bedroom. also great in store service. very helpful w/my decision."

"(Houston, Texas)I ordered 2 custom insulated windows, the salesman came to my home and measured when I placed the order. Everything worked out excellent. The windows arrived on time and were installed with no fuss. The crews cleaned up after themselves and the windows work well as promised. The salesman called a month later to check to see if we were satisfied with the windows and the installation."

"We've had flooring installed many times in different homes.We recently moved and had Pergo flooring installed in our new home by Home Depot. I can't say enough nice things about the entire process. It was professionally done, great value, and turned out absolutely perfect! The installers were neat and left our home in great shape. They actually finished in 1 day!! done right. They even refunded the price of overage flooring and installation. We were very pleased and would recommend Home Depot to anyone looking for great flooring. "

"The folks at Home Depot in Lexington, SC are courteous and always willing to help. I am a woman who does almost all of my own maintenance and repairs, so this means a lot to me."

"We purchased window coverings at HD and 3 days later the saleslady called and advised us about a great 20 pct off sale. So she cancelled our order and then reordered our window coverings saving us $600.00 !!!! Way to go HD! (and those sales folks are not on commision) Furthermore we have purchased many items from HD and we have NEVER had any problems with anything we have purchased. Possibly those complaining should go in and personally speak to a manager."

"As times and technology progress we as consumers are not considered. It's all about numbers and it is now our responsibilty as consumers to take charge and plant that seed to remind them who we are...Remember we have the BBB on our side and trust me, you mention that to a supervisor it will get their attention. On a happier note, HD seems to have better/reasonable pricing (I paid $4 more per closet bracket(a total of 12 were needed) than Lowes). I recommend doing the research prior to going to your local store. HD will be my first choice for home improvement projects."

"I ordered a set of Hampton Bay solar lights, and they arrived withing three days... I was so happy with the lights and service that I ordered a second set...which also arrived promptly."

"I don't often write reviews, but when credit is due to great service it should not go unnoticed. I live in a remote town in Maine referred to as Down East. I did alot of remodeling and was driving back and forth to Home Depot about 1 hour and forty five minutes one way. I worked with the windows department and many others including managers, when I experienced a window problem at Home Depot, they all went out of their way and delivered them to my home at no delivery cost. This was great customer service. I also painted my whole house and garage, with their Ultra Premium paint which was used on my vinyl siding. Having spending 28 years in customer service myself, I can appreciate the good service extended to me by Home Depot. "

"I have ordered over 10 pieces of Volo patio furniture from Home Depot via their online store. The furniture was delivered promptly and the quality is impressive. Two pieces were damaged in transit and were returned without incident. Home Depot demonstrated a high level of customer service and support throughout the order and return process. Some big retailers really are on the ball! "

"Home Deposit just opened up a branch here in Central Plano. The store is HUGE (as most are these days), and over staffed. Yes overstaffed. That is because that store is poorly advertised, a terrible location for visibility reasons, and promoted poorly. I walked in and had 8 people waiting on me, yes 8. Granted this is the slow time of the year (2 days prior to xmas) for depot and like businesses, it was a fantastic experience to have that many people helping me out (not at once, but during the entire exploration of purchasing a lawn mower). Gary the guy in Lawn and Garden was a little short on the phone when I called prior to the visit to ensure item I was interested was indeed in stock. However upon meeting him, he was cordial and friendly (maybe he should work on his phone skills a bit). In all I was happy with the time in and out. I spent 450 USD there, and felt it was a good price for the mower, and a good overall experience with Gary and his collegues. I suspect most of this happiness was due to the slow business cycle, and also it being close to closing time for the night. Average to Above Average experience. Most Home Depots are not like this, they are usually understaffed in a big way."

"I see lots of negative reviews but I had a positive experience. I ordered a 9 ft. Christmas tree at a great price. The huge box was shipped for free and arrived in 4 days."

"I worked with Home Depot to remodel my spare bathroom. They staff was extremely friendly and helped me every step of the way. I spent about 3,000 and it was worth every penny. I did require some help with the tile floor and they worked with me to get a good contractor to install the flooring. The experience was excellent."

"I've done heavy remodeling on my house, inside and out, and have been very pleased with Home Depot, including returns. I've never returned more than 4 items at any one time, but it's been no problem. We just bought a new washer and dryer...delivery was when it was supposed to be, and was courteous and professional. We just recently had a Lowes open up nearby, and I've shopped there, but many of their items (bags of sand, most recently) are considerably more expensive."