Date 10/16/11 Rated by: gsbee

" I purchased 7 sets of replacement cushions for a wicker sectional and club chair. I tried to work with my local NCI dealer who was less than helpful. I then turned to the internet and found Wicker Central. They were very helpful in ensuring I was ordering the correct pieces, and when there was a delay from the manufacturer, they kept me updated with frequent updates from the manufacturer through shipment until I received my cushions. I even received a handwritten thank you for your business note card. I highly recommend Wicker Central and will continue to purchase from them in the future. -Gina S. Stow, MA. "

Date 8/25/11 Rated by: GrahamRobertson

" I bought an expensive stainless steel pole umbrella, but had a problem with corrosion. Wicker Central stayed on the issue with the manufacturer, and emailed to keep me informed, and I just got a brand new frame. This is exemplary customer service!! Highly recommended. "

Date 5/18/11 Rated by: kswan

" oder has not come ordered cushions in March and still not delivered, delivery date keeps getting pushed back, so I don't know how the product is YET!! "

Response from Wicker Central: "Thank you for taking the time to give us feedback on your shopping experience. Please rest assured that prompt action has been taken to resolve your concerns. Northcape replacement cushions are handmade products that are sewn in the U.S.A. During the peak of the outdoor season some fabrics go out of stock for periods of time. It is our job to communicate these delays with you quickly and effectively. A WickerCentral.com representative will be in contact with you today with a positive solution to your situation. At WickerCentral.com we value the relationships, business and feedback from all customers. We strive to accommodate you with a positive experience before, during and after your transaction. All customer feedback will be responded to by a WickerCentral.com representative within one business day. " Date May 19, 2011

Date 8/16/10 Rated by: Irene Hass Verified Buyer

" Because Overstock was out of what I wanted I ended up at Wicker Central and found a wicker dining set of a higher quality. Maybe a little more expensive but free shipping and available now "

Date 8/1/10 Rated by: Billie Warrick Verified Buyer

" So far so good on Day 1 of my order. The website was very easy to use! Order is supposed to ship within 3 days - so we'll see how it goes! "

Date 7/16/10 Rated by: Rebecca G. Nuelle Verified Buyer

" I ordered one bar stool from this company with hopes of adding 3 more if this stool met my needs. It did and I have ordered the additional three stools. The manufacturer of this particular stool has been in business for many, many years, which was a big encouragement. I ordered the first by telephone and couldn't have received better customer service. It was outstanding! "

Date 6/27/10 Rated by: Ellen Meinhart Verified Buyer

" Wicker Central has excellent customer service. I received the wrong size carpet and they sent UPS to pick it up the next day for free as well as delivered the size I wanted. I highly recommend this company. Their marketing manager is fantastic and really believes in customer care. "

Date 5/29/10 Rated by: grace Verified Buyer

" fast and easy love there furniture and prices and styles love wicker "

Date 5/23/10 Rated by: Marianne Best Verified Buyer

" Easy site to use. I have searched as many sites as I could find that carried all weather wicker in white wicker. I will be extremely pleased if the items I ordered are as nice as described. Thank you. "

Date 5/12/10 Rated by: Rita Bagot Verified Buyer

" I liked the selection and the full description of furniture and pricing was in line "

Date 5/4/10 Rated by: Maureen Verified Buyer

" Product is wonderful; great quality, size and attractive Shipping Communication was not great. "

Date 5/3/10 Rated by: John Dusten Verified Buyer

" Very, very easy sytem Ilike the way it is set up with easy to follow steps and guidelines "

Date 4/28/10 Rated by: Jeffrey Baumann Verified Buyer

" Good selection. It was just whaT I WAS LOOKING FOR TO MATCH MY HOUSE AND CHECK OUT WAS EASY. SENT ME A CATALOG BECAUSE I WANT TO PURCHASE FURNITURE FOR MY PATIO. tHANKS "

Date 4/8/10 Rated by: Bill Brumfield Verified Buyer

" Excellent customer service and delivery was very prompt. Richmond wicker chairs were every bit as good as described. Excellent product. "

Date 4/8/10 Rated by: joseph carrigan Verified Buyer

" Nate was very courteous,and informative, Helped make my mind up very quickly. "

Date 4/5/10 Rated by: SusanWildenhaus Verified Buyer

" Used the live chat to find additional information. They were superb. "

Date 3/26/10 Rated by: William Brumfield Verified Buyer

" Excellent customer service and very easy to place order. Worked with me on price matching as well. "

Date 3/19/10 Rated by: JUDITH CONLIN Verified Buyer

" VERY HAPPY WITH SERVICE CANNOT BELEIVE HOW FAST MY WICKER SET CAME JUST ORDERED ANOTHER END TABLE LOVE THE SET AND GENTELMAN ON PHONE VERY HELPFULL.THANKS FOR YOUR SERVICE.PS WILL BE BACK "

Date 3/19/10 Rated by: Jeanna Bartowski Verified Buyer

" I had to call in and get a question answered. Customer service was very helpful. Highly recommeneded! "