XUMP.com

Review Summary

* * * * *
39 Reviews
 
Last 30 days Last 90 days All Reviews
Positive 0 0 38
Neutral 0 0 0
Negative 0 0 1
Overall Rating 0 0 4.6

Reviews

Recommend store: Yes
Date 12/17/15
Rated by: CharlesMally
Excellent if we get the item by Christmas as promised.
Recommend store: Yes
Date 11/9/13
Rated by: GRxB
Easy navigation and finding product needed
What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
No
Recommend store: Maybe
Date 1/16/13
Rated by: tracyseim
I ordered a Perplexus Epic from Xump.com as a Christmas gift for my son. I purchased the item on 12/14. On Thursday, 12/20, I contacted customer service because the item still hadn't been delivered. I was to assured that if the item hadn't been delivered by the end of the day that they would overnight the last one they had in stock on Friday. Once again, I called them and informed them that it hadn't arrived and to go ahead and overnight the last Perplexus Epic they had. Saturday, nothing came. Sunday, nothing came. Christmas Eve, nothing came. So, I found a local retailer who had the item in stock and went to purchase from them. I contacted Xump.com on 1/2 and let them know that the item had never arrived and that I wanted to cancel my order. I spoke with the CSR (who apparently no longer works in their customer service department) and she informed me that the person who processes the refunds was in the office that day and would take care of it. I was also informed that it would take approximately 5 business days for the refund to be processed to my account. Now, here we are on 1/16 and still no refund. I called today to find out what was taking so long and was informed that because the post office shows that it was delivered on 12/22 (after it was in Long Beach, CA for 5 days on 12/21), I need to file a police report before they'll refund the $32.60. Are you serious?? The rep I spoke with said, "It only takes 5 minutes to file a police report." I let him know that know, in fact the police station was at least 30 minutes from my home and with the schedule I keep (2 full time jobs and I'm a full time student) that there is no way that I can find the time to get to the police station to do this. Then he hung up on me. I've never been so disappointed with a company I ordered from. Especially since there were promises made that the item would absolutely be delivered before Christmas, one way or another.
What influenced your decision to buy from this seller?
Product selection
Did other users' seller reviews influence your purchase decision?
Yes
Recommend store: Yes
Date 10/21/12
Rated by: deemosier
friendly user website
What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
No
Recommend store: Yes
Date 8/3/12
Rated by: Subhotosh
Good selection
What influenced your decision to buy from this seller?
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
No
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