Review Summary

15 Reviews
Last 30 daysLast 90 daysAll Reviews
Positive 0 0 4
Neutral 0 0 0
Negative 0 0 11
Overall Rating 002.0


Recommend store: No
Rated by:
I ordered flowers for my Mom and they arrived half dead. Customer service was not helpful and I had to speak to a supervisor to get autorization for a new bouquet to be sent. Will never use them again.
Recommend store: No
Rated by:
Purchased 5 items to be delivered on GF's birthday. One item arrived the day before, blowing the surprise, three arrived the day of, and one never arrived. All deliveries (even flowers) came unassembled in brown UPS packages with the rest of their mail. Called to talk to supervisor, was put on hold for half an hour, then hung up on. Will NEVER use this service again.
Recommend store: No
Rated by:
I ordered flowers for a friend. She NEVER recieved them, even after I called four times! Very rude- got half of my money refunded. Never will use service again
Recommend store: Yes
Rated by:
I have used 1800Flowers multiple times to send Mother's Day flowers from Tucson AZ to my Mom in Wakefield MA. They have always arrived ontime, if not the day before. The flowers have always been fresh and beautiful, and exactly as pictured on the website. I have read through the reviews at this site and I can't believe we have been dealing with the same company. Furthermore, I would think the blame lies DIRECTLY with the local florist who apparently dropped the ball. It would have been helpful to see what area of the US these mishaps occurred, and what the Florist name was. Now that I think of it, WHY NOT contact the florist directly to begin with? Other than the fact that the local florist most likely doesn't have a website of pictures to chose from, I may deal directly w/them in the future (only if they are cheaper than 1800flowers). Always a cost effective thing to do to cut out the middle man, but I do like 1800flowers track record -with me anyway. Carole in Tucson AZ.
Recommend store: Yes
Rated by:
Fast and Friendly Service, I will be using them again

Store Information


Customer Service




24 hours, 7 days per week



Live chat is available Mondays thru Fridays 6am to midnight.
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Payment Methods

American Express/Optima
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System