Goedeker

Review Summary

228 Reviews
 
Last 30 daysLast 90 daysAll Reviews
Positive 0 0 158
Neutral 0 0 22
Negative 0 0 48
Overall Rating 003.8

Reviews

Recommend store: Yes
Date12/28/14
Rated by:jw4results
One of the best online experiences I have ever had. The process was very smooth. Any questions I had were immediately addressed by their sales and support staff. The price was the best price anywhere. The double-ovens arrived as scheduled in perfect condition. I will always buy my appliances from Goedeker's. Why would I want to pay more for something less?!
Did other users' seller reviews influence your purchase decision?
No
Would you recommend this seller to other customers?
Yes
What influenced your decision to buy from this seller?
Product selection
Prices
Reputation
Recommend store: Yes
Date12/16/14
Rated by:ritapoynor
Customer service grows increasingly impersonal. Automated phone assistance and form email letters are standard practice for most companies. But there is one company for whom the personal touch is an integral element of their business— Goedeker’s of St. Louis, Missouri. I know of no company whose customer service surpasses Goedeker’s. Have you ever received a hand written note AND a phone call AND an email thanking you for your purchase? AND encouraging you to call if you have any questions? AND friendly, knowledgeable and helpful individuals when you do call? I am so thankful my contractor recommended Goedeker’s. Besides superb customer service, the selection and pricing is incredible! Needless to say I am a Goedeker’s fan and loyal customer! Thank you! Thank you! Thank you! I salute you Goedeker’s! This experience renewed my faith that there are businesses for whom the customer, not profit is the bottom line.
What influenced your decision to buy from this seller?
Other - Don't know
Would you recommend this seller to other customers?
Yes
Did other users' seller reviews influence your purchase decision?
Yes
Recommend store: Yes
Date3/5/14
Rated by:mmwines
Gracious personnel to assist you, a wide variety of products to choose from, and a free 10 year warranty on your appliance...what's not to like! Goedeker's commitment to seeing that the customer is unquestionably satisfied is reminiscent of old-fashioned business ethics. How refreshing to find a company which offers excellence at a fair price. They have earned both our trust and our loyalty!
Would you recommend this seller to other customers?
Yes
What influenced your decision to buy from this seller?
Seller reviews
Prices
Product selection
Did other users' seller reviews influence your purchase decision?
Yes
Recommend store: Yes
Date10/11/13
Rated by:connieyoung6
We placed our order for an entire house of appliances to furnish our new home. This was the first time we have ever bought online like this. It took a little more than five weeks from the time we ordered to the day they were delivered to our home. All appliances were exactly as ordered, and the only issues were cosmetic damage that we think were caused prior to packaging. Goedeker's staff was responsive and helpful when it was brought to their attention. If we need to buy any more appliances, we will definitely use Goedeker's again. The pricing is unbeatable.
Would you recommend this seller to other customers?
Yes
Did other users' seller reviews influence your purchase decision?
Yes
What influenced your decision to buy from this seller?
Prices
Product selection
Recommend store: No
Date12/29/12
Rated by:bethb73
I have had two horrible experiences with this company. They offer low prices but you will pay in the service you receive -terrible. The first purchase, the dishwasher was dropped by the shipper and destroyed. Goedekers refused to send me the same dishwasher for the same sale price I had paid and would only offer to send me a new one if I paid more money at the non-sale price. The second purchase was a refrigerator that was supposed to arrive in 2 weeks and instead took 5 weeks. We had to eat out of a cooler for two weeks - a family of 8 - and they offered no apology or compensation for their mistakes. Will never buy from them again, I don't care how low their prices are.
Did other users' seller reviews influence your purchase decision?
No
Would you recommend this seller to other customers?
No
What influenced your decision to buy from this seller?
Prices

Store Information

Goedeker

Customer Service

Phone

888-768-1710

Hours

10AM - 6PM CST

Fax

Info

Phones Open Monday through Saturday
Write a Review

Payment Methods

American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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