King Size Direct

Review Summary

1 Reviews
 
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Overall Rating 001.0

Reviews

Recommend store: No
Date1/23/09
Rated by:
POOR CUSTOMER SERVICE: I ordered a Christmas gift on November 27th. I received an email with a UPS tracking code showing my order had sipped, but tracking code never showed valid at UPS and I did not receive the order. I called King Size on December 15th to ask where my item was, but I was told I had to wait until December 30th to complain that my order was lost. Before I had an opportunity to do this, I received a credit to my account for the product stating I had made a "return". The credit does not include the shipping charges I paid and, to date, I still am out shipping charges on an order I never received. I have contacted them two times and still have not received resolution for this issue. Very bad customer service!!

Store Information

King Size Direct

Customer Service

Phone

Hours

Fax

E-mail

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Payment Methods

American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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