NBA Store

Review Summary

2 Reviews
 
Last 30 daysLast 90 daysAll Reviews
Positive 0 0 0
Neutral 0 0 0
Negative 0 0 2
Overall Rating 001.0

Reviews

Recommend store: No
Date12/17/09
Rated by:
The NBA store offer poor customer service. The "canceled" one of my orders and allowed me to place another, only to charge me for 2 jerseys and send both! I would NOT recommend shopping at this site!! Unless you enjoy giving your money away.
Recommend store: No
Date1/24/08
Rated by:
Ordered a basketball jersey for a Christmas gift for my son at the beginning of December. It should have arrived by Dec.20 at latest. On Dec 28 I contacted them to check status of the order. Their employees were courteous, however, it took many phone calls and e-mails to get the matter resolved. I was told the investigation would take 14 business days to resolve, at which time they would credit me for what I had already paid. I asked why they could not just re-ship the order, but they claimed they could not. Their "14 days" took until Jan 23. They did not extend any incentive to reorder. I placed a phone call to ask if it would be possible to reorder and have them pay to overnight this merchandise since I had been waiting since Dec to receive my order. The best they could do was a "shipping upgrade" which will take a week to arrive. All in all a very bad experience, and I will never order from them again.

Store Information

NBA Store

Customer Service

Phone

1-866-SHOP-NBA

Hours

Fax

E-mail

Info

Write a Review

Payment Methods

American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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